Supposed to have premium voicemail to text but it isn't working

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Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Supposed to have premium voicemail to text but it isn't working

Hello @spaceman007

 

Thank you for updating the Community. We are truly happy to know that your issue has been resolved.

 

RogersSannecia

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Supposed to have premium voicemail to text but it isn't working

Hello @supervillain

 

We would like to help in getting your issue resolved. Addressing the issue involves accessing your account. Next time you are online please send a private message to @CommunityHelps and we can look into your issue further.

 

Looking forward to your response.

 

RogersSannecia

I've Been Here Awhile
Posts: 3

Re: Supposed to have premium voicemail to text but it isn't working

Do you know what they did to fix it?  I've added the package, have data on my phone, voicemail previously set up, so no need to re-set up.  Still no text with message, just a message saying there is a voicemail that to pick up, I need to go in and pick up the audio.....

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Supposed to have premium voicemail to text but it isn't working

Hello @tollerdog

 

Thank you for your post and welcome to the Forums.

 

Are you subscribe to a value pack that includes voicemail to text? What type of device are you using?

 

Are you able to receive regular text messages? Is data included in your price plan?

 

Looking forward to your response.

 

RogersSannecia

I've Been Here Awhile
Posts: 3

Re: Supposed to have premium voicemail to text but it isn't working

Yes to all the above.  Samsung Galaxy S6.  Problem solved by your CSR who had to fully reset my existing voice mail, then it worked after I set it up again.

I Plan to Stick Around
Posts: 62

Re: Supposed to have premium voicemail to text but it isn't working

How can the techs be so inconsistent?  I have been waiting on a fix to this for a couple of weeks.  The first person I spoke to didn't know what to do, so they had to "escalate the issue" to one of the higher up tech reps.  Then they never called me back...arg

I've Been Here Awhile
Posts: 3

Re: Supposed to have premium voicemail to text but it isn't working

Same here.  First person had no fix, 2nd person that it was escalated to had no idea why it wasn't working.  Took a 3rd person to figure out that all they needed to do was reset my mailbox.

 

I've Been Around
Posts: 1

Re: Supposed to have premium voicemail to text but it isn't working

I've got the same issue as well. For the past 6 months I've been paying for a Value Pack that does not work and had not realized it. No Premium-voicemail-to-text or 35 Voice messages. I found the forum because I decided to check exactly what I should be getting. So disappointed with Rogers. Why does everything has to be a fight with them?

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: Supposed to have premium voicemail to text but it isn't working

Hi @itmayday,

 

Thank you for your post and welcome to the Forums. 

 

I understand the frustration, we can definitely try to assist you with looking into why your Value Pack is not working and help to confirm what should be included. I've already sent you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.


Thanks!
RogersArthur

 

 

I've Been Here Awhile
Posts: 2

Re: Supposed to have premium voicemail to text but it isn't working

My voicemail to text feature is not working.  It shows that there is a new voice message but does not have the text or audio file. Have tried restarting phone and checked that data is on. Very annoying.  @RogersAsif please take a look at the account and see what can be done. I am paying for it each month. 

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