Hi, would like to know how can I get my LTE connection back. I sudden lost it two days ago.i did not do anything special neither system uodate.I have tried all the solutions, including power on, off, change sim card, change APN and I called Rogers they can find the reason.
There could be several reasons why your phone isn't connecting to an LTE network, even though we have detected that you are connected to the Rogers network.
Before following the steps below, try to connect your Galaxy S7 Edge to an LTE network in another location. Also, if possible, see if other devices are able to connect to the LTE network in that location.
If you are still having trouble, follow these steps:
Reboot your Galaxy S7 Edge by powering it off then back on. This will refresh the connection to the network.
If this didn't work, check your phone's Network mode. Tap Continue below and make sure that the following is selected under Network mode: GSM/HSPA/LTE AUTO
The Rogers LTE network is available in select cities across the country and we are currently expanding it to extend from coast to coast. Visit rogers.com/coverage to check if your location has LTE access.
If none of these steps worked, the issue may be with your sim card. To check, you can insert another sim card into your phone and try connecting again.
Thank you and hope someone can help.
Welcome to our Community!
I know LTE is important so I'll do my best to help... and hopefully some of our other Community members can chime in too 🙂
First, I'd like to know if this is an official Rogers locked Samsung S7 Edge or if it's a non-Rogers unlocked device.
Please let me know! Thanks!
I would suggest you reset the network settings on your phone:
Power off the phone and remove your SIM card, then power the phone back on and follow these steps:
After the phone reboots, power it off and install the SIM card.
If that still doesn't fix the issue I suggest going to a local Rogers store and asking them to try a "known good sim" in your phone and see if it gets LTE. Or try your SIM card in another phone and see if that phone gets LTE. From that point you will find out if it's a hardware issue with your phone, or a SIM card/Account issue.