Samsung s7 edge no LTE connection

[Axia]

Hi, would like to know how can I get my LTE connection back. I sudden lost it two days ago.i did not do anything special neither system uodate.I have tried all the solutions, including power on, off, change sim card, change APN and I called Rogers they can find the reason.


There could be several reasons why your phone isn't connecting to an LTE network, even though we have detected that you are connected to the Rogers network.

Before following the steps below, try to connect your Galaxy S7 Edge to an LTE network in another location. Also, if possible, see if other devices are able to connect to the LTE network in that location.

If you are still having trouble, follow these steps:
Steps:
Reboot your Galaxy S7 Edge by powering it off then back on. This will refresh the connection to the network.
If this didn't work, check your phone's Network mode. Tap Continue below and make sure that the following is selected under Network mode: GSM/HSPA/LTE AUTO
The Rogers LTE network is available in select cities across the country and we are currently expanding it to extend from coast to coast. Visit rogers.com/coverage to check if your location has LTE access.
If none of these steps worked, the issue may be with your sim card. To check, you can insert another sim card into your phone and try connecting again.

Thank you and hope someone can help.

***EDITED LABELS***

[RogersCorey]

Hello @Axia!

Welcome to our Community!

I know LTE is important so I'll do my best to help... and hopefully some of our other Community members can chime in too 🙂

First, I'd like to know if this is an official Rogers locked Samsung S7 Edge or if it's a non-Rogers unlocked device.

Please let me know! Thanks!

Regards,

RogersCorey

[Axia]

Thx for your reply, i bought my s7 edge from Rogers. It's an official locked phone.

[RogersZia]

Hey @Axia,

I appreciate all the troubleshooting steps you've taken so far. I'm a little surprised changing SIM cards did not resolve the issue either. 

@gp-se and @Meowmix care to share some insights?

RogersZia

[gp-se]

@Axia

I would suggest you reset the network settings on your phone:

Power off the phone and remove your SIM card, then power the phone back on and follow these steps:

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap Settings > General Management > Reset > Reset network settings.
3. Tap Reset settings.
4. If you have set up a PIN, enter it.
5. Tap Reset settings. Once complete a confirmation window will appear.

After the phone reboots, power it off and install the SIM card. 

If that still doesn't fix the issue I suggest going to a local Rogers store and asking them to try a "known good sim" in your phone and see if it gets LTE. Or try your SIM card in another phone and see if that phone gets LTE. From that point you will find out if it's a hardware issue with your phone, or a SIM card/Account issue.

[Axia]

I have reset the setting of my phone, my sim works fine and has LTE in an other Rogers phone and an other Rogers sim does not have LTE on my phone.
I have worked for a cellphone company before so I know pretty much every possible method.....
Thanks for the suggestion.

[Axia]

I have also tried to manually select Rogers network， re enter APN settings, the only thing that I did not try is factory reset my phone which I don't want to try.
I am wondering if I factory reset my phone and it doesn't help, will Rogers change my phone.

[bheema]

Definitely having the same issue with my Rogers Samsung S7 Edge as well. Problems started around 11:30 AM today for me.

[Axia]

i have factory reset my phone today and the problem is gone now.

[bheema]

Oh boy... was hoping not to have to do a full factory reset...