I ordered a Samsung S6 Edge through the online hardware upgrade service. When I spoke with a csr to confirm the order they told me it would be shipping out within 5-7 business days but would likely ship out sooner. When I didn't receive the shipping confirmation email I called Rogers and was told that it said it hasn't shipped yet but should within the next day or so. So about 5 days later I still hadn't received a shipping confirmation email so I again called to see if it had shipped. This time I was told the device is actually on backorder and that they don't have any stock in their warehouse at all. So I asked if they could give me an idea of when they might receive a shipment in as I ordered this phone to replace my current one which is malfunctioning and was just wanting an idea of when I can expect to receive it. The csr told me they have no information regarding when shipments come in and that I'll just have to wait for the phone to be delivered. I was also told I can not cancel the order and go into a store to buy the phone unless I wait for the phone to be delivered and turn it down when they attempt delivery and then I would still have to wait 30 days before I could attempt another device upgrade, which seems pretty stupid to me. Anyways since no one at Rogers seems to be able to give me an idea of a timeline what so ever and I apparently screwed myself by upgrading through the online service and not going into a store is there anyone around who has been in a similar situation that could let me know how long they had to wait for the backordered phone to be back in stock? I'm hoping since it's the S6 edge and not a brand new phone that I can expect it in soon but the more I've tried to get an answer from the csrs I've talked to the less hopeful I am.
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Did this get resolved for you and how long did it take to get your phone? I am in the same position now and I am super frustrated.