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Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung will be announcing their new S9 and S9+ devices! Sorry for the late post! However due to some issues I was late to make it. Here it is!

Launch date is March 16th.

1). Once Rogers has announce when they will add the Samsung Galaxy S9 and S9 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S9 and S9+ Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the S9 and S9+ please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help! 🙂
 
 
 
***Edited Labels***
128 REPLIES 128

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @aaronw

It seems like a 1-3 week wait at the moment unless they get more in.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around

Does your VoLTE work on your Samsung S9?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

hilts
I've Been Here Awhile

I got a "courtesy" call from Rogers today saying that the purple S9 I ordered is about 13 business days away from being delivered to me.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

steveburke23
I Plan to Stick Around
Hello goedhard ,I called tech support and they said VOLTE and WIFI calling Is not yet enabled on the Galaxy S9/S9 Plus, it will be available with a future update.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around
steveburke23, I'm assuming you have one of the s9s, what carrier was the first sim card to be placed in the phone?

In About Phone un Software
And is your software G965WVLU1ARC1

And Service Provider SW
SA-OMC_SM-G965W_OYV_KDO_OO_0023
442563636563098
KDO/KDO/XAC

I know XAC is the unlocked version which could be multi region
And KDO is for Koodo
RWC would be for Rogers

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

hilts
I've Been Here Awhile

Well I received my back ordered purple S9 today. 

 

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around
When Will Rogers add or have the 128gb and 256gb phone variety of the Samsung S9?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

shaggyskunk
I'm a Trusted Contributor
If history is any indication - Never unfortunately

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @goedhard

Unfortunately they will not. They never bring those models down here. It's not Rogers controlling this either. It's Samsung Canada.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

SwordFish99
I Plan to Stick Around

@Meowmix wrote:
Hello @goedhard

Unfortunately they will not. They never bring those models down here. It's not Rogers controlling this either. It's Samsung Canada.

That is why I never buy Canadian phones. I bought the Exynos version unlocked with 128G. You also get to have a better color selection and get patches much more quickly. I have been on the May patches for over a week now.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

shaggyskunk
I'm a Trusted Contributor
Yeah but the downside is warranty and VoLTE - The upside is of course Unlocked Bootloader - TWRP and Custom Roms if you want 🐧

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around
also you can go with project treble with the international version, dont know why Samsung Canada decided to go back to the snapdragon with the 8's and 9's. Hoping that they switch back with the note 9 or s10.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

steveburke23
I Plan to Stick Around
Just read this article https://www.phonearena.com/news/Samsung-Galaxy-S9-dual-VoLTE-dual-VoWi-Fi_id105535 so @RogersRoland first question to you and upper management, does the Galaxy S9/S9+ Support Volte/Wifi calling already or do they need a future update and second question, will Rogers commit to supporting Non Rogers Devices with these features as I have a Galaxy S9 but because I didn't buy it through Rogers you guys are blocking features my phone is very well capable of !!!

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around
This is reminding me of the Nexus 6P I got from Roger's and they never supported volte even though Nexus 6P was way more then capable of volte.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Hey @steveburke23,

 

I can certainly understand the interest in our VoLTE and Wi-Fi Calling service. I can confirm that both features are enabled on if the device was purchased from Rogers.

 

In the case of devices purchased outside of Rogers, we cannot guarantee the full performance and service of devices that have not been tested on our network. One factor is simply because of differences in configuration. Although this information may not be ideal for your case, I do hope it helped alleviate some of your concerns.

 

RogersRoland

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around
RogersRoland, I got an S9+ from Roger's but volte and VoWiFi did not work. So this cant be guaranteed.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

shaggyskunk
I'm a Trusted Contributor
@rogersrolland
Could you please explain why Rogers has disabled the Data Toggle & Hot Spot Toggle??
Also, Why has Rogers disabled the FM chip??
There is a workaround for the Data & Hot Spot Toggles - But it should not be disabled to begin with... Are these disable by Rogers so that Rogers customers use more Data??

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

steveburke23
I Plan to Stick Around
@RogersRoland there is NO difference in configuration, all Canadian versions
of the Galaxy S9 are the same, Rogers is straight up blocking a feature that my phone is capable of because it is not purchased through Rogers everyone know you guys are blocking features via IMEI

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around
Just checked. My FM radio works. Downloaded NextRadio. Need headphones for it to work.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

goedhard
I Plan to Stick Around

@steveburke23, call Roger's tech and have them add your imei in the system. If it still doesn't work after that then I can only assume there is some settings in the software that comes from Rogers for it to work on Rogers hence the different brands of software /firmware. This could be another different form of way locking the device to a Carriere by using carriers software RWC vs XAC

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

shaggyskunk
I'm a Trusted Contributor
Yeah the FM chip works on the S9+ But NOT on the S8+.... Same Hardware!
The Data & Hot Spot Toggles are also Disabled by Rogers on the S8+...... Why @RogersRoland?
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