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Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung will be announcing their new S9 and S9+ devices! Sorry for the late post! However due to some issues I was late to make it. Here it is!

Launch date is March 16th.

1). Once Rogers has announce when they will add the Samsung Galaxy S9 and S9 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S9 and S9+ Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the S9 and S9+ please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help! 🙂
 
 
 
***Edited Labels***
128 REPLIES 128

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Welcome back!

I am skipping it this year unfortunately. I will be getting the next Note series or the next Galaxy S device.

Unfortunately that's what they wanted to bring down here 😞

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

@enigma4321 boy oh boy that's a pricey screen saver... just purchased it! Just hope I can apply it!🤔

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around

for those on the fence with this phone, there are quite a few improvements compared to the S8's, this phone actually runs around 30% faster than the Note8 in pretty much every aspect, the camera's on the rear are also vastly improved over the Note 8, stereo speakers, better fingerprint scanner location. The camera on this thing is unbelievable and even beats the iPhone X is pretty much every category. Better screen and the list goes on, I would say its a vast improvement over the S8's and a pretty descent improvement on the Note8.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Thanks! I wasn't sure as the S9 is coming out Q1.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Psyke
I'm Here A Lot
Thanks! Unexpected business trip and may need to switch sims 🙂

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

@Phoneaddict  I can promise you, if you follow the simple instructions, you wont mess it up 🙂

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

@IainS  Im gonna be the devils advocate here, and say, unfortunately no, it wont beat the iphone X in benchmarks. I know, benchmarks dont matter, but even the iphone 7 can beat the newest snapdragon 845 phones hehe. But that wont make me buy one! (an iphone X 😛 )

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around

I didnt say anything about benchmarks with the iPhone X, I said the camera outperforms the X, which there are already many reviews of the pre release s9+ versus the iPhone x. I said the 9+ beats the Note8 by quite the margin in benchmarks, Raw benchmark scores are higher on the iPhone X but really benchmarks dont tell the whole story in day to day use anyways

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

sabesh
I Plan to Stick Around

Status changed to "In Progress" today - #28 for grey S9+.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

I ordered directly from Samsung and pick up is Thursday evening but I'm not available. I'll have to wait until Friday.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Travhall44
I Plan to Stick Around
Yay 'in progress' as well 👍 #208 grey s9+

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hey guys!

Glad to see the status is changing to IN PROGRESS!!:)

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

chuck12
I Plan to Stick Around

Hey Meow,

Do you know if rogers is going to be fulfilling residential orders first before business customers?

 

I am #33 on the list for business for a S9+ Grey.  

 

The reason I ask is back in the iPhone 7 days I was on the business list and it was 3 months after launch before I got a notification of my device being shipped.

 

If you are not sure, that's cool.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @chuck12

With the S8 and S8 Plus some business customers got it at launch or a day after but most waited.

So I would say you most likely will have to wait a couple days or a week after launch. Rogers tends to do their consumer clientèle first before business customers and that's how it's been for years now.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Did I miss it or does anyone know when they will begin shipping? I have no reservation number as I chose the ship to home option. 

 

 

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around

i dont know why rogers are waiting for the 16th, Samsung already stated that if you pre ordered the phone you would get it before the 16th, I cant tell where or what is going on with mine cause i paid and have direct ship to home, wish rogers would update their system to show progress on ship to home stuff.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Nodnerb
I'm Here A Lot
Yeah I feel the same way. I can’t check anywhere on myRogers that I even ordered anything, nevermind an update or info on the order. I literally just have an email stating Rogers has received your order.

So you are saying they ship on the 16th or we should receive them by 16th? Seems odd since the ship to home choice was the “fastest way to get your device”.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around

when i did my note8 last year and used ship to home i received the device on day of launch. I think it should be the same this time around and those who chose ship to home should get their devices on the 16th. But with how bad Rogers are don't quote me on that.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Nodnerb
I'm Here A Lot
Great thanks. Who was the carrier? Canada post?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Although in progress is better than open I suppose, couldn't an order be in progress for weeks? Phone comes out Friday, anyone actually get a shipping status update/email yet?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

ferlandex
I Plan to Stick Around

well, my status has change to "In progress" the 12, dont got any email, or something,, i hope i will get my phone friday :-S