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Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung will be announcing their new S9 and S9+ devices! Sorry for the late post! However due to some issues I was late to make it. Here it is!

Launch date is March 16th.

1). Once Rogers has announce when they will add the Samsung Galaxy S9 and S9 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying β€œDevice Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S9 and S9+ Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says β€œ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is β€œ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the S9 and S9+ please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help! πŸ™‚
 
 
 
***Edited Labels***
128 REPLIES 128

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Travhall44
I Plan to Stick Around
AHA! So I called the corporate Rogers in Orangeville and turns out the authorized dealer and the Rogers store are one and the same. Their new address has not been updated in the reservation system. They were actually very surprised to hear this, so hopefully something productive came out of this lol

Thanks again for your help @Meowmix 😊

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Travhall44

Glad to hear that it's the same! πŸ™‚

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Psyke
I'm Here A Lot
I reserved it on Feb 25th to have it shipped direct. Since I don't have a reservation no. And only a confirmation email, I hope to receive it soon!!

Reason I didn't ship to store this time is because I had a bad experience when I reserved the S7.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Psyke

Skip to home orders will not be receiving a reservation number and will not be able to be tracked until it gets shipped out. That's how that system works sadly.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

sabesh
I Plan to Stick Around

If processing a HUP at a Rogers store, would I still be eligible for a $150 trade in?

 

https://galaxyupgrade.ca/terms-of-service/

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @sabesh

" You save a minimum of $100 on the outright purchase, new activation or contract renewal of a Samsung Galaxy S9|S9+ when you trade in a select old phone. Offer is open to Canadian residents only. In order for the old phone to be eligible for this offer, it can be any make, any model, any manufacturer and any condition provided that: (i) it is verifiable in accordance with its serial number, and (ii) was purchased in Canada.

Rogers

Online - $100 + Trade-in value cheque through Galaxyupgrade.ca

In-store - $150 + Trade-in value instant credit"

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Travhall44
I Plan to Stick Around
Huh. So it's the instant credit PLUS the value of the trade in. Not a bad deal! Thanks for that link @Meowmix πŸ‘

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

sabesh
I Plan to Stick Around
Excellent. It'll just be $230 for me then, after trading in a beater phone.

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

IainS
I Plan to Stick Around
so does this offer apply to phone upgrades also or just outright purchase of the phone?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @IainS

Please read the post that's posted 2 posts above urs. All the information is there :).

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

This thread is crazy busy this pre-launch! I can barely keep up with all the replies..   Smiley Tongue

 

Good to see youre still here @Meowmix

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Good to see you as well! 😊.

To be honest. Whoever got the S8 and S8 Plus will stick with those devices until the S10 or whatever Samsung will call it next year. There isn't a big need to change the devices other then the fingerprint sensor in the middle and the extra Lens on the +. So I'll be waiting until next year for a upgrade!

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

@MeowmixFair point. i figured that was the case anyhow. According to analysts, preorders are 15% under what was expected too (over all)

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Yeah i heard the same thing. Someone with source with another carrier told me that they haven't seen a huge pre order list like they did with the S8 and S8 Plus last year. Not many will change phones every year or if they just got a new one. Some will wait for 2yrs to come up and then get another one. It's starting to be a trend now doing this

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Psyke
I'm Here A Lot
Does the phone come unlocked?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

@PsykeAll phones on Rogers come unlocked now

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

kavkaz
I Plan to Stick Around

here i am again.. getting another phone ... 

 

oh well.. why not.. :))

 

 

who is getting what color? I am getting grey.. purple was a bit too much for a guy

 

also, why in the world are we getting 64 gig version only. i was hoping to finally move to 128!

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

I am getting purple. I usually stick with the "safe" color for resale but since I'm getting the S9 (not plus) I feel resale will be a more difficult than usual so I went with purple. Can anyone recommend a screen protector?

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

enigma4321
I Plan to Stick Around

@Phoneaddict  The Dome Glass by Whitestone. Its on amazon. Hands down the best glass protector you can get. Its pricey but completely worth it. Seemless install process that not even a 5 year old could mess up Smiley Tongue

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Thank you! I'll check it out! I suck at install and find comfort in "not even a five year old could mess it up". 🀣

Re: Samsung Galaxy S9 and S9 Plus Questions / Reservation numbers!

Meowmix
I'm a Trusted Advisor
Hello @Psyke

All devices sold form December 1st 2017 come factory unlocked now.
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