Samsung Galaxy S9 and S9 Plus OS/Security Updates

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I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Wondering why there's no information regarding the March Security Patch OTA for the S9+?
The Note9 is showing an OTA on April 8th & nothing for the S9+?
I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Still no information regarding the March Security Patch OTA for the S9+....
Some regions - including a number of the US Carriers have pushed the March Security Patch (but not all) - So we are left to speculate that there's a problem with the update?
Presumably Rogers might have some idea from Samsung if there is in fact a problem?
Would be nice to have some information any way... 🐧
I Plan to Stick Around
Posts: 47

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Looks like we'll get our update May 7th. It says April Update so I am guessing we'll get the March one along with it, too.

I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus S10+ OS/Security Updates

Looks like the April Security Patch OTA for the S9 series created some issues for some people! There's two Night Mode QS Tiles & one of them Crashes - Along with frequent reports of "Settings has Stopped"! The fix is twofold - Boot into Recovery and Wipe Cache AND edit the QS Tiles & remove the one that Crashes from the QS Tiles View 🕊

On another note - Rogers hasn't updated the Scheduled OS Update Schedule for two weeks & Telus has posted the scheduled OS Update for the S10+ showing the OTA will be available May 28th 🐧

https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/53566
I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus S10+ OS/Security Updates

Kinda sad that Fido has updated their OS Update Schedule on May 24th - But Rogers (the parent company) hasn't in over 2 weeks?
Looks like the tail IS wagging the dog...
I'd expect more from Rogers given the premium Cell & Data Fees Rogers charges...

Moderator
Moderator
Posts: 2,071

Re: Samsung Galaxy S9 and S9 Plus S10+ OS/Security Updates

Good day @shaggyskunk,

 

Thanks for your posts!

 

The OS Upgrade Schedule has now been updated!

 

Don't hesitate to let us know if you have questions.

 

RogersMaude

I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus S10+ OS/Security Updates

Thanks @RogersMaude for the reply! While the OS Update Schedule has been updated to show the May Security Patch OTA being available this morning - It doesn't seem to actually be available? 🐧
I Plan to Stick Around
Posts: 47

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Looks like another update is late. Says that the S9+ should get an update today but I haven't received anything yet.

Moderator
Moderator
Posts: 2,071

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Good evening @Skladman,

 

Thanks for your post! I understand you're expecting to download the June Security Update, for your Samsung Galaxy S9 +.

 

Have you received a prompt for it, since you posted?

 

Keep in mind that OS updates roll out in batches, starting with a small percentage of all devices in the first 24-48 hours. The percentage of updated devices goes to 100% over a period of 1-2 weeks.

 

Thank you for your patience and understanding!

 

RogersMaude

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I'm a Trusted Contributor
Posts: 902

Re: Samsung Galaxy S9 and S9 Plus OS/Security Updates

Actually - OTA Updates do NOT "roll out in batches" - But that's beside the point - Rogers - Along with other Carriers & even Manufacturers are under this misconception! It's not the fault of any of the CSRs - It's almost the universal responsibility of Management & incorrect training 🐧