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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

Most likely going to hide them from the public just incase someone says something haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hello @liyaguangca1

 

Honestly its such a mess right now its not even funny at this point.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @liyaguangca1


@Meowmix I think the forum is suffering from a rogers malfunction lol. They are onto us 😉

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

lol indeed they are 😉

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I plan to stick around

Talk about timing, got a call from Samsung store that my phone there is available.  Looks like they are getting my money instead of Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Sadly they will only post the same info we are posting here, MobileSyrup and at the store level. They do not get any more info then anyone else either.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gregole

Go get it and enjoy it! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I plan to stick around

Well if its any consulation, they are now shipping the 8+ Orchid Grey Phones. Wont be able toactivate them but at least they are being shipped!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @SwordFish99

Whoever ordered it to be shipped to their home, they are activated and ready to go. The ones waiting to pick up in store, are the ones that can not activate them.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

BenJG
I've been here awhile

Just to add some information, I pre-ordered a black S8+ and picked it up from my local Rogers store (in Vancouver) this morning. I bought it outright and it activated just fine. Sorry to hear that there have been delays for so many people...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @BenJG

Buying it outright in the morning was fine but even now buying it outright is not happening as of 1pm EST. They blocked all the sales for the S8 and S8+ for any reservations or pre orders. So u got lucky getting it outright!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

BenJG
I've been here awhile

Okay - thanks. I guess I got lucky, and feel bad for everyone who is having to wait. My last phone was an S7 Edge, and while the S8+ isn't a huge leap forward, so far it seems like a pretty good upgrade. Also, it's surpringly easy to handle given the size...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Kyleck1990
I plan to stick around
Just a quick question is there any way to turn off email notifications my email box is full of hundreds of replies from this forum lol I am getting swamped up in here XD

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @BenJG

Yeah i noticed that the box isn't that big compared to the Note 7 box either. I was at the store waiting and seen the box but not the device lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around

Another update for people that shipped to home. I just got home and there was a QMS slip on my door (i missed them), but I have yet to recieve any email from Rogers, and when I check the QMS site for this tracking number, it only only says that tracking information is recieved. FYI - I'm in Toronto and pre-ordered the 3rd, S8 Black.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kyleck1990

Click on the icon on the top right hand side and click on Setting - Subscriptions & Notifications then go to Notification settings. You can manage it from there!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ghammer80

You can contact the driver and see if they can redeliver it tonight if possible!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around
@Meowmix *grabs phone* thanks dude, we'll see.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ghammer80

Honestly see if u can get it! lol i would haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

barbas
I plan to stick around

@BenJG I try to buy it too today and was told not until the 21...(Maybee) at yordale samsung store, but I do not undertood something, I ask this before (and Meoumix answer me  right away ) if I buy and use my S5 sim car will work, on the store tell me I need and adaptor  ....?? the S5 use micro sim card, and the S8 use nano sim card, the adaptor is to put a small piece on a big space, but how i put abig into small??? no make sence I am wrong?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @barbas

There is no adapter to go from micro sim to nano. You need to get a nano sim card from Rogers and activate it on your account for free.

There is only a adapter which lets u use the nano sim to a micro sim.