This is absurd. I picked the pay now ship to home option, They took my money and changed my plan right away. on sunday they tell me its in progress should ship monday. No one can tell me where im at in the queue just that its pre ordered. I called rogers earlier spoke to a manager in moncton that was suppose to call me back and never did. called and spoke to toronto their supervisor fed me a load of garbage and was suppose to transfer me to retention and hung up on me.
Call back spoke to retention and hes telling me i cant cancel my pre order and get my 360 dollars back that i paid and i have to reject it when it comes even though it hasnt shipped yet. now im on hold for some other department. At this point Ijust want to cancel my wireless service and get my money back.
I called back Rogers again, my phone (Grey S8+) is STILL in PROGRESS and has not been shipped out yet.
The reps on the phone have no idea that stores and other pre-order customers have already gotten their phone. They actually said "its illegal to get it before the 21st". Jesus, they are so clueless. Rogers has done such a poor job on being transparent with these people.
They applied a $50 credit for the "inconvenience" of it all.
I was #7 in line on the corporate said. I listened to the rep. who advised me to ship it directly. What a mistake. They said I won't have it in hand before the 21st. What was the point in pre-ordering then??
Galaxy S8 Pricing Error or Rogers Website Screw-up?
Just picked up my Galaxy S8 today and had some sticker shock. When I logged into MyRogers account on March 30th I had an "Exclusive for You" price offer of $99 on a 2-year Share everything (Premium+ Tab), which showed it as a mark down from the normal $249 price. Logged in again on March 31st and price was still there when I placed my pre-order online. Went to the store today to pick it up and was charged $249. I've spent hours on the phone with Rogers reps and talking online to a rep but getting nowhere.
Did anyone else get this offer or see this price before it was changed? Reps can't seem to find any record of this ever being a price option and Rogers doesn't want to make good on this. Surely I can't be the only one in Canada who was presented with this offer, and surely if it was a website error their reps should know how to handle customers calling in who were offered it but had to pay $249 instead.