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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @nooch

That is correct.. So i would advice you and everyone else picking up the device in store to have the money ready as any upgrades being done in store, will be paid upfront. The upgrade fee and $20 connection fee will be changed on ur invoice though.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

I'm getting so jealous hearing about you guys having your phone shipped.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

Its okay. Mine shipped but the store rep was rude towards me.. Called in asking for for a trade in for my phone and asked if a reservation phone came in. His response was " i can not disclose that information to you. You have to wait until u get a call" lol what? I asked a simple question. Seems like reps in the stores are giving more nonsense responses now. Told him it's for me as I got a shipment email and just wanted to know and I know i have to wait until Monday anyways. Still said the same. Asked for his store managers name and was told that he won't be in until next week. Hung up. Called me within seconds later to tell me they haven't received anything yet.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around
@Meowmix

I would definitely talk to the store manager, if his / her employee is gonna be that rude on the phone for a simple question!

I didn't know about this new rule, paying when picking up the phone. When did this change? Have a link for more info? Thanks for all the help as always!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

BrentA
I've been around

So I'm #1 out of 146 for the S8+ Orchid Grey on the Business Rogers Direct site.  Any idea when I can expect my device to arrive?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Yeah i will once I go in and get the phone on Monday. It was a simple question really but I guess the rep didn't see to mind being rude. I get it we have to wait for the phone call but since I called to ask something else, I asked and got that response. I still haven't received a call from them about it either lol.

Yes i do. It was posted on Mobilesyrup but u will see in the comments section where I had to fix something for Rose ( Dimitri btw is me that's my real name lol) look at the image there too see :).

It change in February.

http://mobilesyrup.com/2017/02/10/rogers-wireless-customers-losing-ability-charge-upgrades-bill/

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @BrentA

Unfortunately it may come after launch if u are lucky or it may come on launch.

As i said before, it seems with business and corporate customers reservations they tend to take a bit more time to get them out. It's been happening for years now.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix This is not an isolated incident. I think that Rogers customer service overall has gone down recently. 

I have had more issues in the past week than I have in the decade I have been with Rogers. 

It is best summed up as follows:

1) Told my device balance was added to my account on March 6th. Called them on March 11th when it did not show up and was told it was waived. I then got it added to my bill this month despite having a $0 device balance for the past month and a half. 

2) Online preordering issues. Could not order and have it sent to my house. 

3) Too many different answers from various different reps on the phone and live chat. 

4) Forced to change plans and pay more than the competitors only to be told I could not get my 10GB plan back. Turns out the rep was mistaken and I got my old plan back. 

All things considered I got what I wanted in the end but I seriously considered giving up my contract with Rogers and going to Bell because of it. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Believe me i know how you feel. It seems many reps are known to give false information and always do it. Why? I have no clue but I believe it's because they can't see the bill yet.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I plan to stick around
got mine today! held the box. but can't pick it up till Monday! Rogers you rock! just bring down data prices please and add support for wearables,

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I plan to stick around
i spoke to Rogers reps and was told that it goes on my bill.. that sucks. Could have gotten a break for a month..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

Very nice! The store has mine finally and getting it Monday!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

I would bring the money with u just incase. The store reps arent aware that the stores charge u upfront for the device price but the upgrade fee and $20 connection fee will be changed to the invoice

"Will I be charged anything when I pre-order my device to pick up in store?
You won’t pay for your device until you pick it up at the store of your choice. However, we do apply a fully refundable $40 reservation fee. This fee will be returned to you if you cancel your reservation or when your device is shipped. We have several payment processing options available for when you pick up your device."

http://www.rogers.com/web/support/wireless/reservation/370?setLanguage=en

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around
Hey kavkaz

When did you order?

Thanks

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ghammer80

It seems that most of us reserved them just when they opened. Those got shipped out.

Seems like either Samsung hasn't sent any or has but Rogers will look at them soon.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I plan to stick around

I have a couple of questions.

 

1. Has onyone who ordered Orchid Grey 8+ received shipping notice?

2. For anybody who have received shipping notice, has your status under My Rogers changed to shipping?

 

I was number 11 after the order system opened for an 8+ and have not received any notification yet. Also, my status still says In Progress. Does Rogers not have any Orchid Grey to ship out???

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @SwordFish99

Mine was a black S8+ and yes it shows SHIPPED. There have been odd times when they have actually shipped and the status shows IN PROGRESS but it's rare.

If you status shows IN PROGRESS, they have them but haven't yet shipped them out. Please do remember they have tomorrow to ship them out and Saturday or even Monday for Tuesday delivery.

You will get it. It could well ship out tonight and get the email late like i did last night ( around 11pm-12am)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around
@Meowmix
Thanks for the link !! 🙂

I liked the convenience of paying on my first bill. Oh well haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

You are welcome! 🙂

Believe me i do but at the same time paying in store doing the upgrade is better for me so that way my next bill won't be as much haha!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around
@Meowmix

True. But I am normally prepared for the first bill (ie sell current phone or save haha)

Thanks for letting us know though. Cause come Monday, I would not have been prepared for that surprise 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Oh yeah i do the same but it's easier for me that way!

No need to thank me! Just wanted to save u guys from being surprised and having issues in the store and getting mad at the reps lol 🙂