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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gp-se
I'm an Advisor

@Meowmix wrote:
Hey guys!

Just a reminder, the August Security patch has been released as of this Morning for the S8 and S8+!

I'm happy to see we are getting them this quick!

I just installed it, it's awesome that we're only a week behind. I was reading last week about the new update, and this week we got it! So much better than the "old" days when we would wait months for an update.

 

It seems this update fixes the LTE issues I experienced with the last update, because I have Full LTE bars again at home. With the last update at home I would have 1-2 bars of LTE, now I'm back to full bars!

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Bixby voice is finally up and running!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Yes we did! Finally we got it. I have to say i will be testing it out more in the up coming days!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gp-se
I'm an Advisor

Hey guys, since Rogers supports RCS Messaging does anyone know when the stock Samsung Messages App will be updated to enable RCS on Rogers?

If I use the Google Android Messages App enhanced messaging is enabled/works. However the stock Samsung Messages app doesn't show the option to enable RCS.

 

I did some research and the Samsung Messages App supports RCS with other carriers, but not Rogers, I would like to use RCS with the default Samsung Messages APP instead of having to keep Android Messages installed. The Samsung Messages app supports the feature, it's just not enabled on Rogers for whatever reason.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hey @gp-se,

 

Great question.  As far as I know, we're only supporting the Android Messages app for the time being.  If this changes, we'll be happy to share the news here with the Community Forums.

 

On a personal note, I'm just curious what makes you prefer the stock Samsung Messenger over Android Messages?  Is it a Bixby issue now that it's fully out in Canada?   I was never really a fan of the stock Samsung app and switched to Google Messenger well before RCS and Android Messager.  Maybe I'll switch back if there's something I'm missing.

 

Have a great weekend!

 

RogersShaun

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions


@RogersShaun wrote:

Hey @gp-se,

 

Great question.  As far as I know, we're only supporting the Android Messages app for the time being.  If this changes, we'll be happy to share the news here with the Community Forums.

 

On a personal note, I'm just curious what makes you prefer the stock Samsung Messenger over Android Messages?  Is it a Bixby issue now that it's fully out in Canada?   I was never really a fan of the stock Samsung app and switched to Google Messenger well before RCS and Android Messager.  Maybe I'll switch back if there's something I'm missing.

 

Have a great weekend!

 

RogersShaun


I do use Bixby a lot, so I try to stick with the stock Samsung apps. Hopefully you guys release the Samsung Messages app that has RCS enabled soon!

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gp-se
I'm an Advisor

New Firmware released for the S8 today!

No release notes, but still Android 7.0 with the August Security Patch.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gp-se

That came almost 2 weeks ago for many of us.. I got that last Tuesday ( did a auto update last Tuesday around 6am for me overnight).

I guess your device got it a bit late. It happens with some devices I noticed. Great to see the update came out but a bit late as we are in October, u would think the September one would come instead.


" Build Number : G955WVLU1AQI3
Android Version : Nougat(Android 7.0)
Release Date : 2017-09-29
· The security of your device has been improved.
"

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gp-se
I'm an Advisor

@Meowmix wrote:
Hello @gp-se

That came almost 2 weeks ago for many of us.. I got that last Tuesday ( did a auto update last Tuesday around 6am for me overnight).

I guess your device got it a bit late. It happens with some devices I noticed. Great to see the update came out but a bit late as we are in October, u would think the September one would come instead.


" Build Number : G955WVLU1AQI3
Android Version : Nougat(Android 7.0)
Release Date : 2017-09-29
· The security of your device has been improved.
"

@Meowmix 

I got AQI3 last week, this is a newer version:

G950WVLU1AQI7

 

I was on XDA-Developers, and other people with Rogers reported getting the new update today too!

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gp-se

Thanks! Yes I just got it funny enough. Most likely a Rogers firmware update for their services!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

i have a question how come there is not s8 coral blue in canada only usa , samsung galaxy s7 coral blue came last year .  when will be a s8 coral blue coming to canada or there will not be one comeing to canada

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

This is a question to ask Samsung Canada. They make the decisions on what colors go to each country. Not the carriers.

The S7 came only in black and silver at first. After the Note 7 recall which included the coral blue color, Samsung released the S7 in coral clue.

Again nothing can be said here as this is a decision Samsung Canada made.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

debinatore
I've Been Here Awhile

How to remove Spotify from Galaxy S8 ... I don't use this and never will, didn't even use the free trial