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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @gogol

Thats good! I got mine and mt girlfriend's speaker today! Haven't used it yet.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Glen_B
I plan to stick around

It's a 2014 Forester without the really fancy sound system and GPS.  

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Glen_B
I plan to stick around

@Meowmix wrote:

Hello @Glen_B

Have you tried to contact Samsung Canada to see their response? They might be more help as they could possibly out a ticket out for this.

I don't own a Subaru but on my mom 2016 GMC Acadia and my dad's 2009 Acadia ( they love that model lol) it works without any issues. It could be just on this particular model which is causing a issue.

Call Samsung Tech support and have them open a ticket for u.


No I didn't think that they would answer something like this but I'll give it a try.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Glen_B

Try and see.. Hopefully they do help out!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

JC_YYC
I plan to stick around

I just got my new S8. When tried to charge it on my S7 Samsung fast wireless charger, charging starts and stop displaying the message "wireless charging paused" Tried with different cables and plugs, still works fine with the S7. Has anybody experienced the same issue? Should I return the phone?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Hey @Meowmix, how do you like the gear vr? Would you recommend I keep it or sell it? I don't have much time to use it at the moment lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Glen_B
I plan to stick around

@Meowmix wrote:
Hello @Glen_B

Try and see.. Hopefully they do help out!

I sent off the email so we'll see what they can do.  I'll post the results in a few days or whenever they reply.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

If you do not have much time to use it then try to sell it but you won't get much. You have hundreds of them being sold for half or even less then half of the price lol.

I am keeping mine as i use it maybe once a week or twice a week at the moment.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JC_YYC

It did that with my stand up wireless charger. U need to put this one in the middle of the plate and see if it charges. If it doesn't then it might be the coils inside having issues

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
I've been away for a bit. Just read about the speakers people are getting. just curious. Are they in lieu of vrs? I would have preferred a speaker lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Unfortunately the free speaker promotion ended May 31st. It was running from May 1st till May 31st. It was whomever got the S8 or S8+ during that time frame but it worked for many that got it in April like us here.

All you needed to do was log into your Samsung account via laptop or tablet, My Offers, fill in the form and u would submit it. Then it would be either approved or declined. Most if us got approved for it. It

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
Ah man that sucks. Lol. But great for those who got it!! 😉

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Leslieiswaiting
I plan to stick around

@MeowmixNew Samsung S8 Update this morning.  Over 272MB G955WVLUIAQEJ...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

Its a neat little speaker!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Leslieiswaiting

You beat me to it! Unfortunately I can't do the update due to being at work and rather do it at home on WiFi. Let us know what it fixes!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

trimaican
I plan to stick around

So far i see it has a patch date of May 1.  Swiping to bixby launches its setup immediately (which i then discovered how to turn off)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @trimaican

Thanks! I will do the I do the update when I get home. It's good to see mays patch but we are in June lol. Hopefully we get the June one

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Anyone's phone freezing and restarting once in awhile or freezes whenever they use the camera (switching to/from selfie and using the icons?) If so, is there a fix for it or do I have to exchange my phone?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

Thats no good. This has happened with my Passport and G4. A simple factory reset fixed the issue on both ends. Try that and see? If u have already done and that hasn't fixed it self, contact Rogers and send it into repair. Unfortunately they won't exchange it if u have passed the 15 days exchange / return policy.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AnonymousUser
I'm a trusted contributor

@Jk1m

 

Nope, I don't have that issue, my only issue with the phone is the fingerprint reader stops working and I have to reboot the phone for it to work again. Gets pretty annoying and I've already tried one factory reset; I'll probably have to contact Samsung, but I've googled it and others have the issue as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @AnonymousUser

My second S8+ had this issue. My third one doesn't have it. It seems to be random on some devices. Wonder if it's the software causing this or maybe the actual reader?