Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!!
1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help
EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets.
So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully.
EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable at the moment. Soon it will be.
EDIT 3 - April 21st is when the S8 / S8+ will be launched!
That's what I did, contacted Samsung and hoping to get this resolved. As for "u should have scanned or looked at the Rogers or Samsung website to see how to get the pre order bonus" First of all, no, I shouldn't have, as I asked whether I need to do anything to the customer representative, and he said no.
Second of all, I did look, and it was not there. Like you said, it was updated only a few days later, hence why rogers didn't say anything to me. And I did spend time on that day looking for info. What was told me that I will get an email and it will have details on how to redeem my bonus Gear VR. And then after that, I didn't check every day until the rules change. Because if rules change, customers are supposed to get notified.
1) I asked whether I need to do anything - answer no, wait for email to redeem your gear vr.
2) I checked the website and didn't see anything relevant.
3) A few days later rules changed, and I was too busy with my life to continue checking websites every single day looking for additional info on whether I now need to dance with a stick in my hand in order to get my gear vr.
4) Nobody communicated #3 to me, neither samsung, neither rogers.
5) Unhappy customer.
I got an SMS message from Rogers about 8 days after I pre-ordered reminding me to fill out the form. I'm assuming, maybe wrongly, that everyone that pre-ordered with a Rogers number did also get that text?
"Maybe u are NOT using the fast charging adapter?"
Mine did not come with an adapter or a power supply, it's from the Rogers store at $79.00
However there does seem to be room under the pad in the box for maybe a 120 to USB and perhaps a cable.
Hence I have not tried it yet.....guess i need to have a word with the store as to missing items.
Thanks for clarifying.
If you don't have the correct FastCharge 2.0 or 3.0 adapter, then you will not fast charge. However, there is a FC adapter that DID come with the phone from Samsung. You just need a cable to go from the adapter to the pad. However, be aware that not all cables are even capable of carrying that current.
Most USB charging cables are made with 28 gauge wire which will barely handle 500mah. Thicker charging cables will be made from 28 gauge data lines and 24 gauge charging lines. These 24 gauge wires can handle up to 2amps, which will initiate fast charge. However, quick charge 2.0 is based on 9 volts at 1.67 amps, or 5 volts at 2 amps. 5v is slightly slower, but still a fast charge. Fast Charge 3.0 is based on 12 volts and 1.5 amps, and can ramp to 20v at times as well.
The adapter that came with the phone will do a 9V/1.67a charge for that pad, if it can pull it, enabling quick wireless charging.
If you want a better charger adapter, anything from Anker on amazon.ca will fit the bill nicely and Anker makes very good quality charging and USB accessories. Here is a link for a single port Anker QC 3.0 charger to go to your current charging pad.
Just a heads up for business clients. I was 3 out of XXX. I needed new device as i was leaving on trip. Decided to just pick one up in store instead. So i canceled my business Pre-Order & thought it just forgoed the VR.
Contacted Samsung & they told me that even though it wasnt a Pre-Order. Since i registed for the VR already I would still get the VR bonus. I confirmed multiple times with the Agent.
With that said, I do not have it in hand & have not gotten a shipping email as of yet. But have a transcript of the chat with the agent.
I too orderd via phone on March 30th. Coporate customer due to Plan that I have.
I had tried to order online but it would not let me buy it outright. The option was there but it did not change page when I clicked on it.
Spoke with two Rogers customer care first before being connected - Consumer ---> Business ----> Corporate
I was able to order the phone while driving in my car and the sales rep even texed me my confirmation number because I told him I could not write it down at the time.
I did ask about the Promotional Gear VR specifically at the time and he reminded me that I had to register with my order number on the Samsung Promotional Web site.
I am sorry you missed out on the Gear VR promo. I did also notice it on the Rogers web site when I was trying to initially order online. In fact I had to go back there to get the link.
I was # 27 when I put in the oreder and my first email confirmation from Rogers told me I was #27 out of 53 later that evening.
I recieved the phone on Friday April 28 just afer noon and less than 24hrs after Rogers sent me notification that it had been shipped.
Best of luck you will enjoy the phone once you have it in your hands.