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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Hopefully u know that they opened a new line for that tablet. The offer states that u get the tablet for $0 on a 2yr term for the tablet. They open a new line with a new number for it. They never give out tablets for free. Also u have to pay i believe a small fee each month for it. So if u didn't know that, now u do lol

" Offer available for a limited time and subject to change without notice. Samsung Galaxy Tab E LTE at $99 on a 2-year term agreement available for new and existing Share Everything customers activating a new-tablet additional-line for $10/month on a 2-year Share Everything Plan. A Connection Fee of $20 per line will appear on your invoice. Taxes on no-term price apply in all cases. Early cancellation fees apply in accordance with your Wireless Services Agreement"

In ur case they gave it to u for $0. Just incase this was not mentioned.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
@Meowmix

I should have been more clear. I turned down the new tablet when it was offered. Didn't need one nor did I need the headaches.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Ah okay.. Well at least this information can be given out to someone that may need it just incase :).

No need for a tablet if u have this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

JK2001
I've Been Here Awhile

Thanks for the link. Once I click on it and sign-in, I see a webpage with the following:

 

Hello!

Don’t worry – you haven’t accessed the wrong site.

In a few seconds, you will experience an evolution with the way you shop with Rogers Direct today.

 

Then it takes me to a different site and I login in again. On that site, I see two menu items "Shop" and "Update". "Update" has an "order history" sub menu but when I click it, there is no information there.

 

Not sure if you see something additional once you log in.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Leslieiswaiting
I Plan to Stick Around

Hiccup Avoided 🙂

 

I got an email from Rogers shortly after my last post stating that I had to call in because there was something not correct with my order?????


The drama boils down to a price change that I had to OK 

So after speaking wth the very helpful rep on the phone she fixed everything and told me the order looked fine.

 

I just went back on to see my phone is being shipped  Yaaaaaa

Rogers NRS

 Pending ActivationsIn progress(Activation)4/27/2017 11:18:40 AM 
 In progress(Activation)In progress(Finalization)4/27/2017 11:43:31 AM 
 In progress(Finalization)Shipped-Closed4/27/2017 1:16:13 PM

 

This pre order process is all new to me but I have to say its full of drama.

Will post when I actually get the phone 🙂

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Leslieiswaiting

Glad it worked out and it's shipped out!!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Thankfully mine has moved to "In Progress" status.

I pre-ordered Last Thursday 20th and I selected ship to rogers store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Rafiqk

Not bad! Your reservation should ship out to the store within the next 3-5 business days!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

raymondtrudeu
I Plan to Stick Around

i received my s8 plus.how do i get the netflix for free i did not see any info on that?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @raymondtrudeu

I posted it many times.. You have to wait within 5 business days to receive a text message from Rogers. It will look like this.

" Rogers service msg: Thank you for activating Samsung S8! We're giving you 6 months of Standard Netflix so you can watch all your favorite movies, TV shows and original series. Go to Rogers.com/RedeemNetflix to get started, using account #xxxxxxxx . Offer must be redeemed by June 30/17."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix

We need to turn this into a drinking game. Shot of vodka for every time someone asks a repeat question?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Indeed so! 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I Plan to Stick Around
@Rafiqk I preordered mine on April 16th for delivery to my home but no update. This has been a frustrating experience for me... Just no update whatsoever. Glad to hear you got an update!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jk1m

As said before, the pre orders for shipment to home don't have status update unfortunately. They should but they never added it. Only the reservations to be sent to the stores have them and even then staring at a status won't do much lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mazeroni
I Plan to Stick Around
A status atleast shows yes, your order is in progress. I've heard from countless people having errors in their orders,a simple status will allow people to correct errors. Have confidence in their order and provide a simple way to appease their order curiosity rather than coming here or taking to support.
I know, I know it is a weird thing to expect communication from a communications company.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I Plan to Stick Around
@Meowmix yeah I hear you. Just wish they send a weekly update for people that paid for the device beforehand... Surprisingly they didn't even charge me yet. Very true... That might actually be worse lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mazeroni

Yeah i hear you on that. Unfortunately though it won't change unless they do it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

defender
I'm Here A Lot

Rogers is such a joke. I preorderd mine on April 5th and I'm still # 51 out of 271.

The live chat reps seem to just want to brush you off as they don't care.

 

Should have switched along time ago

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@defender

What model and colour did you order?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@RAwhite1987

 

S8+ in midnight black. I've tried many times contacting live chat to even get status updates and they just brush me off. There's no option to change my order to pickup in store and it wasn't even offered in the first place when I made the order.

 

I have had 3 colleagues walk into Rogers and pick one up during lunch. Kinda frustrating as they told me not to preorder. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@defender Not surprising. The S8+ is suffering from production issues. I pre-ordered on April 1st but only got mine delivered to the store yesterday. 

I had the Barney Purple S8+.


It took literally 2 weeks between the first and second batch to get mine and I thought it was going to take longer. In the future the best thing to do is reserve and ship to the store. This way you can keep track of it.