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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gogol

Believe me i know how u feel as i was last year in ur position but seems like nothing has changed. I do believe and said before they should have really changed their ways with this pre ordering and sent out emails if customers are still waiting.

Seems like we won't know until u get a email saying it's shipped out sadly.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix

Any idea how long it takes to ship from the warehouse to the store? I got a shipping notification on Tuesday but nothing from the store as of yet. I assume it usually takes 2 business days?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

It can take 3-5 business days to reach the store. Depending on weather, traffic and issues with UPS.

Have you checked on UPS? Try this trick. Go to UPS site and go to tracking.. Then go to references and put ur phone number under references and see if that will show anything up. It may work and it may not.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix wrote:
Hello @RAwhite1987

It can take 3-5 business days to reach the store. Depending on weather, traffic and issues with UPS.

Have you checked on UPS? Try this trick. Go to UPS site and go to tracking.. Then go to references and put ur phone number under references and see if that will show anything up. It may work and it may not.

@Meowmix

Strange.. it shows as delivered but I have not recieved a call from the store. I will call later and follow up. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Soemtimes they are busy or low staffed so they usually call later on when they have time. If the store gives u any problems, just tell them u know it's arrived at the store and u know the person who received it ( it shows a name that signed for it). Lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix

Thanks! I got the Otterbox today, next up Pacific Mall for the Alpha Glass. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

LioGetz
I've Been Here Awhile
My reservation was in progress for about a week before it shipped. I revieved mine yesterday.

What case is everyone using? I ordered a spigen case on Amazon which I had waiting for me when the phone arrived. But was thinking of getting the otterbox strada which looks pretty sharp in pics and videos.

Also are we supposed to get an email once logging into the phone with the samaung account used for the free gift?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Very nice!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@LioGetz wrote:
My reservation was in progress for about a week before it shipped. I revieved mine yesterday.

What case is everyone using? I ordered a spigen case on Amazon which I had waiting for me when the phone arrived. But was thinking of getting the otterbox strada which looks pretty sharp in pics and videos.

Also are we supposed to get an email once logging into the phone with the samaung account used for the free gift?

@LioGetz I am using the Otterbox Defender series with Alpha Glass. I learned my lesson the hard way many years ago with the iPhone 3GS wherein I had a skin but no actual case. That iPhone ended up cracked, chipped and waterlogged. 

I know some people think they are big, bulky and overkill but at least the phone will survive pretty much anything compared to a thin, fashionable case which will obliterate the phone if it is dropped. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ahmed123
I Plan to Stick Around
I just the ups tracking and see that it's been delivered to the store in the morning. I haven't received any call yet. I'll be calling soon.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @LioGetz

Once u log into Samsung account on the S8 or S8 Plus, u will get a email saying u registered the device. That's all. U will have to wait until a shipment email from UPS saying it's shipped out.

Also i have 4 cases. 2 Spigen ones. ( Armor case, Hybrid case) and 2 Samsung ones ( LED Flip case and the Clear Cover flip case with stand.). I am using the clear cover case.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ahmed123

Yes that could mean that they got busy or shortt staffed so they couldn't call u. Call them and ask for it. If they give u any problems, just tell them that you see it was delivered and the name who signed it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I Plan to Stick Around
Just an FYI, but may not be the case for everyone...

I preordered the phone in early April and was in progress on launch day. I caved and decided to pick up the phone at a rogers store rather than wait for my preorder since I didn't care too much about the gear vr.

I just got the shipping email of my gear vr today, so I guess there's still a chance for others who did the same thing I ended up doing.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bryan2k5

Not bad! Hopefully u aren't the only one and many get it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

My VR's on the way. Woohooooo

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I Plan to Stick Around
Still waiting on my Netflix text message though, lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mazeroni
I Plan to Stick Around
Hey LeoGetz. I have a basic spegen case just sitting here waiting as well. I have the uag monarch case on order but no ship date yet from Amazon.
On my Nexus 6P I loved using the rhinoshield bumper and thought about doing the same on the S8+ but that back glass makes me too nervous for just a bumper.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

Very nice!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bryan2k5

Did u call in and have them open a ticket for it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I Plan to Stick Around
Are some having issues receiving it? I'll give them a call then

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Toph
I've Been Here Awhile

How do I get the netflix code? and how do I know if, my VR thing worked?