cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

Yeah i hear u on yhat one too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around
I would get the convertible charging pad for s8 but to expensive $130 plus tax $145

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AnonymousUser
I'm a Trusted Contributor

I'm using the same fast charger shown in the video (except mine is white) and it works perfectly fine with my S8. There are a lot of fake ones out there, so maybe the user bought fake ones, who knows. Mine was from Best Buy, so definitely an original Samsung wireless charger.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I Plan to Stick Around

 has anyone gotten confirmation whether their gear vr has been shipped? 

 

Thanks!

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

I got a email around 5pm last night from UPS. Shows it's out for delivery today!

"Message from SAMSUNG GS8 PROMOTIONS:
YOUR GEAR VR WITH CONTROLLER IS ON THE WAY"

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

@Meowmix

 

When did you sign-in to your Samsung Account? That would be the trigger to start the process if i'm not mistaken? Just curious on the timeline from sign-in to shipment.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties

I signed into my account April 18th when I got my original reserved on at the store. So it triggered that date.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around
I just the new one and I return the one from last year

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around

I preordered the S8+ and received it, registering the phone via Samsung sign in on receipt. I have since returned the phone after a few days of use. I now get an e-mail from UPS telling me that I have a package coming today from a Marketing firm. I'm guessing it's the VR. Why am I still getting the VR ? Is it just a reflection of preordering and I keep it or is there system just slow to realize I don't have the phone any longer ?  Is someone going to send me a return label / box to send it back to Samsung ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I Plan to Stick Around

@Meowmix

 

registered on april 19 and still no email. called support and chatted online. all i got was the run around. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

Yeah Samsung doesn't really say much. U should get a email hopefully today or tomorrow

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

JanaKate
I've Been Here Awhile
I preordered my phone on April 7. My husband preordered his on April 6. He's already got his phone - (we had them shipped to home...his came on Friday) but I haven't even heard about mine yet. I called Rogers and no one could tell me anything. Any one else have this problem?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I Plan to Stick Around

I preorder on the April 12 and still didnt heard anything back from Rogers.  Keep waiting

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JanaKate

Calling Rogers won't do much unfortunately. They can see a order but they csnt see anything else or when it will ship out.

It could be that urs will ship out within the next could of days

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @liyaguangca1

Remember no carrier store has the S8+ in stock. Seems like they are having issues getting then in stock. Same with bell and Telus. Only Samsung store has them in stock.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
Not surprising @Meowmix

Apparently there is record demand for the Galaxy S8 and S8+. Perhaps Samsung underestimated the level of demand for the phone and failed to secure enough product.

This seems to be a winner for Samsung.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I made a pretty big stink to both Rogers AND Samsung on Friday, as I had ordered mine in the beginning of April.

I was told by a Rogers Representative that the delay was because the Gear VR was not delivered to them yet, and they had to Ship it with the Phone upon agreement with Samsung.

I was told by Samsung after asking me to wait over the weekend for an update that they could not tell me an ETA, and could not tell me why there was a delay.

On Friday it was in stock at my nearest retail store, but I would have given up the promotional "gifts" if i were to cancel my preorder and pick it up there....

No win situation.
I got my Rogers MC bill today in the mail, and i can see that the cost of the phone has already been charged.
Of course.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

It took me over 3 hours, talking to 4 representatives (the last being a manager) to confirm that my transaction had, in fact, been properly been processed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ColinRaininger
I Plan to Stick Around

WATTTTT?!?!?

I was told I didn't receive my phone yet because Rogers couldn't ship it without getting the Gear VR first - that they had to be shipped together!

Seriously, every person I have spoken to at Rogers has told me something different.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ColinRaininger

Calling Rogers and complaining won't do anything sadly.. Unfortunately it does state that pre ordering or reserving won't make u get it at launch or before anyone else. I did make that post many times and also it shows that on the FAQ.

Unfortunately it seems that Rogers and most carriers are not getting many from Samsung to begin with and causing this delay. Rogers however should have made a comment but hasn't. Again no store in Toronto's has then as of this moment. I was lucky to find one that had a black one which i got ( S8+) due to a issue with my reserved one I got. So i had to switch it out.

Yes that is correct. Doing that would mean no Gear VR and controller if u picked it up at the store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ColinRaininger

You don't get the Gear VR and controller with the phone. You would have had to submit your information on the link below from Samsung and then sign into ur Samsung account on the S8 and or S8 Plus in order to get the Gear VR and controller. They come from Samsung straight. Not Rogers.

Unfortunately u had to register with Samsung before April 20th on their site to get the Gear VR and controller.. U can try and calling Samsung and see what they can do. Unfortunately Rogers did post this and so did I and others many times here.

http://pages.samsung.com/ca/preordergift/English/index.jsp