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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

I registered for the GearVR bonus around April 4th, with my device being reserved on April 6th. I got my device Friday and activated it on the network on Saturday. At the same time I signed into my Samsung account from the device. When should I expect to see something regarding the shipping for the GearVR? The details say 6-8 weeks however i've read several peoples comments here which indicate they got it in just days after activating their phone! 

 

PS, Does anyone know the specifics for qualifying for the Netflix bonus? I was an existing customer who did a device early upgrade and changed my plan to a 7GB for $100 option.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around

@MrNineties

i am wondering the same thing.... very hard to know what the status is of these promos... 

 

the last promo at least u submit proof and u get an email etc.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties @johentie

The promotion can take 6-8 weeks. However there are times where some get it within a week (Telus, Best Buy and Samsung Experience stores do not count for this). So we all just have to wait until it ships. Unfortunately Samsung will not send out a email until UPS does saying it's been shipped.

Your Netflix promotion is tied to ur account. As long as u do the upgrade to the S8 or the S8 Plus, u should get the text showing u how to reflect on how to do it.

If u have not received the text or having issues, contact Rogers and let them open a ticket for u.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
Just a heads up the device reservation page is down for maintenance.

When I went to view the status of my reservation it told me that myrogers will be down from April 11th to 12th for maintenance.

It is Rogers so I can only sit back and laugh.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

They told me the same and said they need to fix some issues with the servers on their end

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

So i did the return and got my other S8+ from the store. It seems they have a promotion going on after the launch where if u pay for the phone and do a trade in, u get the phone for $99+ taxes. Got my Z30 back and did the trade in. Paid around $106 in change. Paid $196 when I got my original one last Tuesday.. So this came at a right time to save $90 lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

LioGetz
I've Been Here Awhile
I am getting the same message. Everything is starting to make sense Rogers is 2 weeks behinds the rest if the world.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I Plan to Stick Around

Still didn't get my device yet. Called in customer retation today and they said they can't find information about the shippment. How long do I have to wait to get my device.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gogol
I Plan to Stick Around
@johentie
Will you still be eligible for the free Gear VR with controller after you cancelled your pre-order?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @liyaguangca1

Please wait patiently.. The devices are coming from Samsung. So u have to wait for them to ship them to Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gogol

Most likely not.. The pre order IMEI numbers get sent to Samsung and thus they know.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I Plan to Stick Around

is it possible that they can ship it tonight? Is shipment process during the day time or night time? is the 3rd batch already here ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
For anyone wondering about the gear VR, mine's out for delivery today.
I got my preorder s8 on april 18 and after signing in to samsung account on my phone, I got an email telling me that I successfully registered my S8. Then I got another email last thursday telling me my VR has shipped.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @liyaguangca1

It could but all depends.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!


Just got a email from UPS saying mine has shipped and should arrive tomorrow! This is for my Gear VR

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hardevkaler715
I'm Here A Lot
I pre-ordered s8 + on 16th. Any idea when it will be shipped?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

You will likely be waiting awhile.  I pre-ordered on April 1st and it only showed as "in progress" on Thursday. 19 days after I preordered. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @hardevkaler715

Most likely a long wait as people before u haven't received theirs either.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I Plan to Stick Around
Hi, I preordered mine on April 16th and didn't receive the device yet and never got an email confirming the order. Hopefully we receive it sometime this week.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Jk1m I doubt you will receive it this week. Mine is showing in progress as of last Thursday and I ordered two weeks before you. 

My phone has yet to be shipped. 

If anything give it a couple weeks. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I Plan to Stick Around
Hopefully you still receive your bonus gear VR because of canceling your preorder and picking it up at the store your IMEI has changed... Samsung might not send you that bonus item.