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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @vsnlweb

Glad it changed!! You should get it within the next couple of days!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
@clr416

What position # were you at & which device did you reserve? Curious as to whether or not mine is in progress too. Can't access mine at the moment.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@sk8one wrote:
@clr416

What position # were you at & which device did you reserve? Curious as to whether or not mine is in progress too. Can't access mine at the moment.

@sk8one

I myself was at 93 and someone else as noted above was at 171 both for the Orchid Grey S8+.  I and @vsnlweb were both in the second batch. Nearly 200 people got theirs in one go.. if you are above that I would not expect you to get yours soon. 

I ordered mine on April 1st and just got it listed as in progress now. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around

Been lurking for a bit.  I went with the Ship to me option on April 6th for an S8+ Orchid Grey.  My IMEI number was updated tonight.  It must mean they've got another decent sized shipment to cover pre-orders.

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Sigmahill

Yes that is correct. They most likely got them today or got them a couple days ago and waited until tonight to process most of them.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

raymondtrudeu
I plan to stick around

for those who recived there phones already..in order to get the vr gear it says to log into your samsung account..

when you log in what do you see is there a form you fill out with your address etc  for the vr gear 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around

Yeah I wasn't too worried.  Mostly it was an FYI for others that may have been waiting.  I was very likely down the list a bit.

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I plan to stick around

@RAwhite1987 wrote:

@sk8one wrote:
@clr416

What position # were you at & which device did you reserve? Curious as to whether or not mine is in progress too. Can't access mine at the moment.

@sk8one

I myself was at 93 and someone else as noted above was at 171 both for the Orchid Grey S8+.  I and @vsnlweb were both in the second batch. Nearly 200 people got theirs in one go.. if you are above that I would not expect you to get yours soon. 

I ordered mine on April 1st and just got it listed as in progress now. 


I ordered mine on April 4th... hope that helps...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @raymondtrudeu

All you do is sign into your Samsung account when setting up your device. You will only get a email saying the device has been registered with Samsung and that's all. The next email u get is the shipment email. Nothing else to fill out.

You fill all that when u registered to get the Gear VR and controller on the link I had posted a few times on here. That's all.

Here is the link if u did not see it.

http://pages.samsung.com/ca/preordergift/English/index.jsp

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
DARN! I'll have to check when I get home.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Kyleck1990
I plan to stick around
I ordered mine on the 4th as well, which is now in progress so here's hoping for a speedy delivery haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kyleck1990

You guys will get it soon!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

One can only hope. I have a friend who owns a model train company and he once had a container fall off a ship into the pacific ocean. He had to call and tell people their products were at the bottom of the ocean. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Lool poor them 😞 haha. Don't worry. Toy guys will get your phones in a couple of days if it's not tomorrow! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
My status says "in progress" also now. Was at #202 for the S8+ black so for those who were at least below me yours is coming too!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

@sk8one 49. s8 mid black

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

I wonder how many they got.. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hunnylover2
I plan to stick around
I'm 293 and 294...I'm hoping I will be able to pick them up tomorrow. My status says in progress as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

If they only went to "in progress" today then you will likely not get them tomorrow. Mine went to "in progress" mid afternoon but I have yet to see it say shipped or get a shipping email. 

Once they pick it up it will likely get there the next day which means Saturday or Sunday. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @hunnylover2

Sadly it won't be available for launch my most likely Monday or Saturday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around

Got my shipping confirmation overnight and UPS says end of day today to downtown.

 

Can't complain considering I ordered a week later.

 

I guess my only gripe would be if you're encouraging people to pay up front and do it online (which saves Rogers money) a better system would be nice.