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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

IN PROGRESS means they have the device and getting it ready for shipment. This can take -1-3 business days to ship out sometimes.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @raymondtrudeu

You can not cancel a reservation once it's IN PROGRESS status.. When the store gets the second one, just let them know u do not want it and give it to someone else as a walk in.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Next week it is! 

Thanks @Meowmix

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

You are welcome! Sometimes when they ship them out let's say Friday, they can use QMS which delivers on Saturday as well or UPS which does Saturday delivers too. ( Rogers pays for that). If they go normal, then yes Monday or Tuesday it is.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Marcandr3
I've been here awhile

Mine has been in Progress (Pre Fulfilment ) since April 10th...

 

Are they supposed to be shipped Tomorrow? I bought it with our nurse association..


@Meowmix wrote:
Hello @RAwhite1987

You are welcome! Sometimes when they ship them out let's say Friday, they can use QMS which delivers on Saturday as well or UPS which does Saturday delivers too. ( Rogers pays for that). If they go normal, then yes Monday or Tuesday it is.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Marcandr3

Again as is said it's not guaranteed that u will get it at launch and with most business and corporate customers reservations it takes days after to get them.. Yours might be on the third batch coming.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Marcandr3
I've been here awhile
Thanks for the quick reply.

I'm like 120 out of 210

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Marcandr3

No worries. U will get it soon!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

brianjdupuis
I plan to stick around

I logged into my Rogers account shows a Samsung Imei and called them also said its been sent to warehouse and ready for shipping out, how likely do you think I will recieve the device tomorrow... im in Halifax, NS? Ordered a SG8+ Orchid grey The employee I was talking to said it could be there by noon time...... but i think he just wanted to move to his next call lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @brianjdupuis

At times they use express next day shipping. But I would say Monday / Tuesday at most.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I plan to stick around

My location: Toronto, ON

Reserved Device: S8+ Black

Reservation Date: April 6th

 

I used the Pay now Ship Faster option and i've been up and down this thread whining about my 1st world problems like all of you, for days. Well I decided to log into my account just now and in fact as of yesterday, since it date stamps it, my IMEI was updated and I was billed. I haven't received any text or e-mail notifications yet, and it's now 830pm on the 20th. Any of you have some insight for me or in a similar situation?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @MrNineties

That means they have the device and it's been activated on their end for you. Next step is the shipment step which will most likely be tomorrow. Unless it gets shipped out tonight. Do remember if they do ship it out tonight, the latest I have gotten a email was - 12-1am before.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
And if it's QMS making the delivery, I've had deliveries from them on Saturday and Sundays so if not tomorrow, there's still a chance of getting it on the weekend.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

That is correct. QMS has its own driver with their own cars making delivers. Similar to uber ( in a concept) but are under a contract. I have helped a few times out a QMS driver.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I plan to stick around

I've got my work address on file for the delivery location. Anyone know if the QMS drivers can be updated with a new address if requested/needed?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Miralles
I've been here awhile

I got the notification that my phone shipped on April 11 for store pickup but since then, nothing. What happens if I don't get it by tomorrow? Would I be entitled to any kind of compensation?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

So my status changed to in progress this evening. How long does shipping to the stores usually take? Will I get it by this weekend?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @clr416

It can take 1-3 business days to ship out.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Miralles

No you do not. There is no compesation if u do not pick it up. Also u can ask tomorrow to go pick it up. After 3 days of them receiving the phone, it states in the reservation page and FAQ the store can sell it to someone else. It was made clear as well.

They won't sell it for another 3 days after tomorrow due to it being a launch date tomorrow.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @MrNineties

When they contact you via text, let them know the Adress change and the driver should be able to change it and come to u.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I plan to stick around

Just got home from and decided to chech the status of my phone. Changed to IN PROGRESS! Was 170 yesterday and Orchid Gray S8+. London ON. Lets see when it gets here...