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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@johentie

I dont see order search, basically redirects to getconnected corporate site for my company. Lame. Oh well thanks anways.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

you
I Plan to Stick Around

@dpoliteski wrote:

I got this as well...."Rogers service msg: Thank you for activating Samsung S8! We're giving you 6 months of Standard Netflix so you can watch all your favorite movies, TV shows and original series. Go to Rogers.com/RedeemNetflix to get started, using account #xxxxxxxx. Offer must be redeemed by June 30/17."

 

Tried to redeem, and guess what... had to call Rogers as it wasn't working.  

 

Looks like you might not be eligible for this offer.
Not sure if you’re eligible? Contact us.
 
I know I am eligible, and did get the text.
 
So now it has to go to back office.
 
I wish they would figure things out before sending things out.  From IMEI not registered, to problems ordering prepaid, now to this...  


Same here. Not a big deal. I'll call them or try again online at some point. We have until June to redeem.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @you

I wonder why it's not working for some and some are able to get it. Hmm this is something like a bug.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

you
I Plan to Stick Around

@Meowmix wrote:
Hello @you

I wonder why it's not working for some and some are able to get it. Hmm this is something like a bug.

Must be a bug. I'll try again when I get home.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
What is IE? What user name and pswd do we use?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

IE is Internet Explorer 😂 lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @you

Try later on and it should work!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

#1 on business side for black s8+. Got shipment notification an hour ago. 

 

Hopefully yours and all other business lines go out today! 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ynwa96

Yay! Glad to see it shipped out 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

evan01ca
I've Been Here Awhile

Got my S8+ on Tuesday - Redeemed my Netflix credit this morning - and just got my UPS Notification that my Gear VR has shipped and arrives next Tuesday! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @evan01ca

Yay! Glad to see that they are not shipping them out! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I Plan to Stick Around

@ynwa96 wrote:

#1 on business side for black s8+. Got shipment notification an hour ago. 

 

Hopefully yours and all other business lines go out today! 


Awesome man, congrats. Enjoy the phone!

 

I just called again 5 minutes ago. My #7 is still in pre-fulfillment. Don't know what else to say anymore =*(

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions


@Redefined wrote:

@ynwa96 wrote:

#1 on business side for black s8+. Got shipment notification an hour ago. 

 

Hopefully yours and all other business lines go out today! 


Awesome man, congrats. Enjoy the phone!

 

I just called again 5 minutes ago. My #7 is still in pre-fulfillment. Don't know what else to say anymore =*(


Same here, #1 for grey S8+, still on pre-fulfillment.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I Plan to Stick Around

@BrentA1 wrote:

@Redefined wrote:

@ynwa96 wrote:

#1 on business side for black s8+. Got shipment notification an hour ago. 

 

Hopefully yours and all other business lines go out today! 


Awesome man, congrats. Enjoy the phone!

 

I just called again 5 minutes ago. My #7 is still in pre-fulfillment. Don't know what else to say anymore =*(


Same here, #1 for grey S8+, still on pre-fulfillment.


I called a Rogers store close to my house. He said he'll have a few S+'s available for walk-ins tomorrow. I'm going to just do that. Its ridiculous how I can walk-in and get it before my early pre-order.

 

I can cancel my pre-order even if the phone is already sent out, correct?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Redefined

Since it's in pre fulfilment status, try calling it and see if they can cancel it for you. They should be able too. If the status changes to IN Activation mode. Then u won't be able to cancel it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

CCSteel
I've Been Around
If I walk in and get one, and cancel my reservation do I still get the vr? Since I filled out that form.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @CCSteel

Its worth a shot but I am just saying if it doesn't work, then I can't say much. It's worth a shot. Some are saying it can and some are saying u won't get it. Who knows what the truth is.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Phonepeople
I Plan to Stick Around

I have it working on chrome with no issues. 

Have been checking that daily at least a hundred times. Man Mad lol for the past few weeks.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

So the unthinkable happened. The second batch of S8+ Grey phones is about to be shipped. 

Just checked 20 mins ago and my phone is listed as in progress. I was number 93 as of this morning so that is a good sign. 

Good luck everyone!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

There you go!!! Glad to see it finally changed for u! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

With my luck the Scarborough Town Centre will burn down and my phone with it...