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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Quanly

Contact your business support agent and see if they can see if ur status has changed. Some are reporting they can ( only works for some business and corporate accounts)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions


@Quanly wrote:
I'm #8 Orchid Gray S8+ on the business side. Located in Calgary. Still no notification. Last email I received was on Saturday confirming that I'm still #8.

I'm #1 for the Orchid Gray S8+, in Calgary also.  No change since I pre-ordered on the 30th.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
Dont expect any Orchid Grey S8+ models until July. I'm kidding.. at least I think I am.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Actually there have been a few which have gotten them from the other pre order method lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I plan to stick around
@BrentA1

haha how are u #1 but Mickey is #4 and he got his shipping?

shouldn't the numbers be going down as they ship?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @johentie

Incorrect. @Mickey204 never got his shipped. He said his in activation mode which means they got his and activating it at the moment. It has not yet shipped out.

It could take a couple of hours for them to start activating everyone's.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I plan to stick around

Just to clarify,

 

When I talked to the rep, his initial response was it was "In Progress"


I then asked for clarification as to if it was being activated or pre-fullfillment 


He responsed that it was at Activation so it should be shipped today or tomorrow.

 

If you don't ask them to specify, then all you'll know is it is in progress. Which doesn't help much.

 

I would avoid dealing with the online portal, as my rep said they've been having a ton of issues with it lately. The information may be behind or not updated correctly.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I plan to stick around
@Meowmix
good point.. i missed that fact ; >

i might just walk in tomorrow to get it .. if they have s8+ orchid gray...

i won't lose out on my Gear VR cause withthe Note 7 i did the same thing... pre ordered, but couldn't wait so i went to the store and bought it.. i sent samsung the pre order screenshot and the imei of the phone and they sent me the Level BT Speaker ; >

probably will work this time as well with the GEAR VR since u only have to sign in with your samsung account on the phone to prove u have it... and just as long as u registered on that site it should work

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mickey204

That is correct but even then it's been happening for years and not just now or recently.

Hopefully they start working on all of them

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @johentie

Hopefully they have them in stock! I spoke to a few store managers in Toronto and they got advised not many will get stock of the S8 and S8 Plus or for that matter the Gray ones.

Hopefully it works out and u get the Gear VR and controller but it would be a disappointment if u don't. I hope u do though

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I plan to stick around
@Meowmix
yah i won't be cancelling my pre order until i pick up the device... that would just be dumb haha

i just called a store in my town(just outside of the GTA) and she said she cannot disclose if they do have any, but she hinted that samsung stocks them pretty well and that they are corporate store so they should have it.

crossing fingers.. if not i wait till mon or tues next week.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @johentie

Yeah that would be lol.

Hopefully they have them tomorrow!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I plan to stick around

I called the business account number again to check on my status. Its still PREFULFILLMENT - IN PROGRESS. I finally had a good rep. who called a store and confirmed people are getting phones as early as April 17th while the other reps. basically called me a liar.

 

She put in an escalation to make sure everything is working properly and why my phone's status hasn't changed in forever. I'm #7 for Grey S+ on business side.

 

I don't understand how someone (Mickey?) has a status of activation when I'm 3 spots away and mine hasn't changed.

 

#Annoyed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Redefined

The ones that got the phones in stores are only the ones who had them on reservations to the stores. No store has actual store stock until tomorrow. That's why.

Thats good. Atleast that escalation will make it go faster for u!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I plan to stick around

Looks like Rogers is correcting their error, finally.

 

http://imgur.com/a/4aEea

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @MrNineties

Yeah they changed that a couple days ago. Also the stores gave us a paper they printed out which said the same thing as well.. So that's good to know.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Meowmix

Can we expect a mass release of preorders tomorrow given it is the general release date?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

From what i know they are working to get it done. Hopefully UPS has spaces in the trucks for the phones, cable and internet boxes and all the other things Rogers ships out.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
They really need delivery drones.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

i have a question about the vr head set , i have a case on my s8 will it fit in thevr headset or i have to take the case out of my s8

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

You need to remove the case to use the device with the Gear VR.