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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Aezv
I'm here a lot

Yeah that's right. That's the very early phase, they did not know they can also release it on apr 17 as well. By the time I want to pickup my free case offer, they told me they can do the same as Rogers too, but I just told them I already placed my order through Rogers. So regret I did not preoreder there as a backup.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

That deal I got some can get but only if u have a certain code / manager can do it. Not every rep or manager can give you that deal sadly. That's why.

I have 3 lines. Mine, my father which is $65+ taxes and my tablet line (35+10+taxes.) so i pay around $300 per month as is. That's excluding my smart home monitoring I have with Rogers.

In the end I agree 100%. We all should be treated the same.

Unfortunately they do not see it that way.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Aezv

What i have always learned is always pre order with Rogers and the manufacturer u are getting the device from. That way u have a back up plan!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I plan to stick around

Excellent news.

 

I'm #4 for the Orchid Grey S8+. Business Side. Located in Winnipeg.

 

Just called in and the phone is IN PROGRESS -  ACTIVATION.

 

It should be shipped today.

 

So I'll have it tomorrow (launch day) or Monday.

 

For the first time in a long time, I got a very helpful rep, he informed me because the launch day is tomorrow, they're currently seeing ton's of S8's being activated right now, TONS. Meaning many of us on the business side should start seeing shipping notifications soon.

 

He also informed me that they're over 311 on the reservation system now so if you're up there on the list, it may take longer until you see your phone. 

 

Lastly, the online portal for reservations on the business side has been having multiple issues as of late, and he suggested if anyone is curious to call in and check on their "in progress" status (to check it it's at activation yet)

 

So technically, they're definitely improving the system on the business side.


I can't comment on people who are way up in the line. 


I'm not sure if business clients who order numerous phones at once are considered 1 queue. (if they are, this would make sense for the wait, as you're actually 30-40 phones behind instead of just the reservation number of say #7)


Meowmix may know the answer to that one.

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
ALL

I don't make the rules, just playing within them. IF IT WERE UP TO ME, IT WOULD BE FIRST COME FIRST SERVED. BUT IT'S NOT.

If I had to choose between waiting for a phone while paying less monthly and paying more monthly and getting the phone right away, I would wait and pay less monthly and not complain about it. Every launch is the same. Instead of fighting in this thread, take up the issue with your corporate reps and /or the Office of the President as @Meowmix had previously stated. Whether I have my facts right or not, Rogers doesn't see you guys as a priority over general consumers for launch phones. That is a fact! Go fight it or play within the rules, that's all I'm saying. Whining about it every launch hasn't changed a thing. Take action, I'll even sign the petition!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Aezv
I'm here a lot

Yes, correct for the consumer side of thinking. Since I am woking in the similar industry, I always avoid doing these double ordering trick myself because I know that would cause them more workload and confusion and would be unfair to other potential customer.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mickey204

Glad to hear that! Yea that would make sense though as I know it.

I would say it would be shipped out today as sometimes it takes a day or two to get them ready unless Rogers will do a mass ship out tonight and get it all out unless they wait for tomorrow and Monday!.

Either way it's starting to move.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I plan to stick around

 


@Meowmix wrote:
Hello @Mickey204

Glad to hear that! Yea that would make sense though as I know it.

I would say it would be shipped out today as sometimes it takes a day or two to get them ready unless Rogers will do a mass ship out tonight and get it all out unless they wait for tomorrow and Monday!.

Either way it's starting to move.

 

THE ICE DAM IS THAWING! lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

hey got my vr head set allready in the mail , that was fast 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

Thats great to hear! See i told u:). Some will Have them shipped out soon!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

i didn't get a shipping email

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

Did you check ur junk folder? if nothing there. Most likely Samsung shipped them out in a hurry and forgot to send the emails to some.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

opulence
I've been here awhile
I have received a shipping email and my phone is being delivered today. I was #119 in line on the business for side for a black S8

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @opulence

Glad to hear!! :).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hey @opulence,

Where did you order from and what time did you get the email?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I plan to stick around
@Mickey204

good news.. i am #22 for Orchid Gray S8+ so hopefully i get the email soon...i just checked the status on NRS and mine is still pre fulfillment.. ; <

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
Mickey204

That's great to hear! Thx for sharing.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @johentie

Hopefully yours changes!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
@johentie

Are you in Ontario? Are the numbers across Canada? Or just within your province?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

They are Canada wide. Not province or store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Quanly
I've been here awhile
I'm #8 Orchid Gray S8+ on the business side. Located in Calgary. Still no notification. Last email I received was on Saturday confirming that I'm still #8.