I am on the consumer side but am not happy at all too. Still no glue when I'll get mine as well. I don't care about the free VR, I just want to get the device as soon as what they claimed. I have been buying off ebay since the first Note came out and evey year after that (now still using the Note 5), until last year the Note 7 had such a mess and Samsung Canada even helped me to do the refund for me even though it was a Singapore model. So this time I talked to myself maybe I should get one from my carrier just in case something happens would save me a lot of trouble. Turns out its a bad decision I made!!! Been with Rogers for almost 20 years, fisrt time I buy a phone direct from them which isn"t a good experience. Totally disappointed.
I know, I just said I made a bad choice to order it from Rogers. I did temped to order it from Samsung when I picked up my Galaxy Tab s3, but at that time they said they won't be avialable until apr 21, I told them I saw the ad on Rogers said can get as early as apr 17, they said in that case, you better go with Rogers if they said they can get you on early release.
As a consumer paying a higher monthly rate, are you willing to give up your phone at launch so a corporate plan customer can get their phone at launch? We generate more revenue and are treated with higher priority,as we should be. If I was paying 30% less on my monthly plan but knew it meant taking longer to get phones at launch, I would sit back and wait, enjoying the monthly price savings.
I'd have to strongly dissagree.
What side you're on shouldn't mean anything in regards to pre-ordering a device or when you get it.
When the business side preorders we have a drop down menu asking how many devices we want.
Consumer side is just 1.
Think about it.
If you're #4 for an item, you should get it at the start. Not hear about numerous walk in stores having them sitting on shelves with no intended buyer yet while the buyers on the business side sit with empty hands.
As for the statement that consumers make rogers more money, I'd be very cautious about that without actual statistics to back it up. If we see such a reduction in monthly payment plans, you should be asking why. Rogers is a business and is definitely getting their pound of flesh from the business side.
After all, we only order 10-50-100-500+ phones at a time.
I am still a "customer" and I pay close to $100/month. I deserve to be treated as any other customer. I'm not a second class citizen because I have a business account!
Meowmix on a Consumer plan has a better deal than many. Should he be treated differently because he is on a retention plan (apologies in advance, if I got this wrong... I believe you are on a retention plan). We should all be treated as customers that all generate revenue. I've been with Roger's for over 20 years.
Don't worry about WPD, he has no idea what he's talking about.
You're 100% correct.