Samsung Galaxy S8 / S8+ Reservation numbers / Questions

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I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

How do you know your reservation number?  I called Rogers many times and they couldn't give me anything.  My online Rogers profile is also useless, it doesn't even know I did a hardware upgrade, my billling date is the 20th and it decreased my device balance -_-

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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @cherriena

Please do not call the call center. They do NOT have access to any reservations..

Log into my Rogers and click on ur account. Then go to the bottom where it says Device Reservation. There it should be.
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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Quanly

My buddy with Bell is still waiting for his pre order meanwhile some got theirs. Same with here. It all depends on the stock they get.
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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Redefined

Some business accounts will show IN PROGRESS but in reality it's in progress pre fulfilment statuses which means they still don't have it.

In the end it's still wondering what is happening but again we shall see.
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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Kyleck1990

Yes but we can't just blame Rogers for not getting enough stock. The do not pick how much stock they got. I explained this every year on all the reservation threads I make. The manufacturer sends them so much and then the second batch comes later on. That's how it works.
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I Plan to Stick Around
Posts: 172

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I blame Roger's. They determine how to allocate from the lot they got and there are (if memory serves correct) someone here who is #4 on the business side. They didn't get there's but others much further along in the line up on the consumer side got there's already.

If phones from the first lot were put aside for business customers why have I only read of two business customers receiving there's or notification of shipping. And one was in Manitoba!

I blame Roger's! This is why I bought my note 7 from Samsung last year and this year I'll be buying the note 8 from them again!

For those business customers still waiting. Can you please share your location and reservation # when you get your device so that we can track the progress that way. It's ridiculous but it's the only way I can track my device. I'm #27 in Ontario for s8+ Orchid. At this point, I'm certain that I'm not getting my device on launch day! So disappointing! I've been paying for my new more expensive plan though! Roger's was sure to be on top of that!
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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @comcry

For the business side yes, I do blame Rogers for not putting enough inventory on the side for them but I mean in general.
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I Plan to Stick Around
Posts: 172

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hi Meowmix

Fair enough! I think if I was a consumer I would be a happy one! As I would have done in store pick up just from what I've seen over the years. But as a business customer very disappointing. We want our phones also. And no communication is just adding insult to injury! I know it's just a phone but we pre- order for a reason. We are the die hard fans!
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I'm a Trusted Advisor
Posts: 32,078

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @comcry

Everything year it's the same thing sadly. Joe Natale needs to see this and see how business and corporate customers reservations have been failing and such. Every year I make these threads, every year I see the same thing. Corporate customers and business customers reservations aren't handled until later on which is sad really.

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I Plan to Stick Around
Posts: 377

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Business customers have been treated the same every product launch. Never changes. It's the downside of being a business or corporate plan customer. None of you should be surprised. Consumer phones are always fulfilled first. Downside is, we pay a higher monthly rate (in most instances). It's just the way it is. You're not a priority. If you want the phone faster, get a consumer plan or buy it outright. I can't understand why every launch is filled with business and corporate plan customers complaining about not getting their phones at launch. You already pay considerably less than most consumers. Everyone will eventually get the phone. By the way, you're not missing a whole heck of alot anyway as the phone is nice but not anything to scream about. It just feels like an incremental change from the S7E. Certainly not worth the enormous up front $'s they're asking.