cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

As i said. Some will get it a couple days after the get their device and some will get it in a week or so.. Depending on how fast Samsung does their shipment

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @scramjet

Yes that's how it worked with the Note 7 promotion as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

scramjet
I've Been Here Awhile

Yea but with the note 7 we had to submit a proof of pre-order and proof of purchase receipt, and it took a lot longer, at least in my case. And that marketing company they used last time i feel couldnt keep up. This automatic system seems to work much better.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @scramjet

Yeah that is true. I got my Gear Fit 2 within a week and half after doing it. Anyways it's good we are seeing them bring sent out!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

raymondtrudeu
I Plan to Stick Around

i made a reservation on the 9th and iam #18 and it says open...it has been #18 for 4 days now not even moved..so i called rogers and they have no idea that i preordered they cant see it on there system..

 

so i noe preordred again and now iam #422 but i least when i log into myrogers i can see that i preordered it..

at 422 i wont get if for 2 weeks...

 

on release day will they fill the preorders first before sell to the publi?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @raymondtrudeu

No store or call center can see the reservation devices or orders. I explained this on my first post :). Unfortunately this is a self serve option.

It all depends on how many units they get from Samsung and out aside for them.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@raymondtrudeu wrote:

i made a reservation on the 9th and iam #18 and it says open...it has been #18 for 4 days now not even moved..so i called rogers and they have no idea that i preordered they cant see it on there system..

 

so i noe preordred again and now iam #422 but i least when i log into myrogers i can see that i preordered it..

at 422 i wont get if for 2 weeks...

 

on release day will they fill the preorders first before sell to the publi?


You do know that they are unable to see the pre-orders irrespective if they are in place or not?

There was no reason to cancel because even if it was still in the queue they could not see it. If you call now they will not be able to see your current pre-order either. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

raymondtrudeu
I Plan to Stick Around
actually I didn't cancel the first order so I have to on hold now when one shows up I'll just cancel the other one

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @raymondtrudeu

Okay that's not bad.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

2423dfgsdg
I've Been Here Awhile
I received a shipped notice last Thursday. Still no phone in store. I assume it's being transported via carrier pigeon. I'm told no way to track it. This is proof that any pre-ordering is a fail.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

scramjet
I've Been Here Awhile

Its a good idea to check with the store. I was never told my phone arrived in store at Bell and the staff was surprised when I came to pick it up because they thought it wasn't released till the 21st.

 

Edit: Mine was also shipped out on thursday btw and I picked it up on monday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @2423dfgsdg

Well again it might be that the store has it and it's not actually scanned or misplaced.

Also the store may have added it as store inventory instead by accident.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Perhaps it exploded in the truck?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

2423dfgsdg
I've Been Here Awhile
I did check in store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

2423dfgsdg
I've Been Here Awhile
I agree that it's probably been misplaced as a week via courier isn't even a thing.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @2423dfgsdg

Most likely misplaced in the store in the back. It happened to me before and took almost a week to find it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

opulence
I've Been Here Awhile

Where do I login to check my order status?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix So i caved in, i ended up getting mine through Samsung by opening a new line, going to cancel my existing rogers line (did the pay now, get phone shipped faster option). They told me since the line is new, they can't really cancel it since it is not activated, and they have emailed the warehouse not to ship my phone which will automatically cancel it. 

 

Also, i pre ordered through Samsung on March 31, so they had a phone already waiting for me.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @opulence

If you did a pre order for Pay now ship faster option then unfortunately you csnt see ur status anywhere until they send u a email saying it's been shipped out.

If you did a reservation to have it sent to a store you log into My Rogers - pick ur account number and click on Device Reservation.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

opulence
I've Been Here Awhile
I did a business preorder, the last email I got I was #119 and just want to know what stage its at

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

Not bad at all! Enjoy it! 🙂