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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around
Has everyone picked up their preorders? Mine's been at the store since Monday. Not being released as they're still having system issues. I've been told to pick it up on the 21st. S8+ orchid grey.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

Which location is this? We all have ours including mine.. There is no system issue anymore. Just the reps being lazy not to read or wanting to do the upgrade for u..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I Plan to Stick Around

 


@Redefined wrote:

@ynwa96 wrote:

@BrentA1 I was #1 on the busienss side for the black s8+ and my order moved to "Order in Progress - Activation" about an hour ago!! Hopefully the phone gets shipped out today!!! 


Jesus, you're so lucky. I'm #7 on the business side for S8+ Grey and still IN PROGRESS.

 

If it's not shipped out by tomorrow, I won't even have it before the launch date. Ridiculous that I pre-ordered super early and still get screwed.


I hear ya, I'm #4 for the S8+ grey (business side) and no update yet.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
@redifined I feel the same way. Why have a pre- order system if walk ins get it before us. So frustrating!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around
Pre-order to get the VR. Simple as that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@briancheung

Hiws it going man? I had a couple questions for you.. I too preordered my phone on the 30th ad was made 22nd position. When you ordered it did you do it over the phone? Also everything I need to check my status I need to call because we don't have access to rogers direct... They keep telling me phones only ship on the 21st.. Lemme know how it worked out for you! Thanks man.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

I'm wondering if people can register for pre orders on the walk ins. Im seriously debating just risking it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Correct me if I am wrong @Meowmix but they do not usually give out walk-ins until all pre-orders have been fulfilled?

I know from past experiences that they have NO stock of new phones right off the bat, usually they tell people come back in a month. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

There is no list like that. Stores do not take lists for pre orders.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Thats is not correct. They have some stock for the stores for launch. That's how it works for all carriers.

Thats only for high end devices like the iPhone but even then stores have limited stock or none.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix wrote:
Hello @RAwhite1987

Thats is not correct. They have some stock for the stores for launch. That's how it works for all carriers.

Thats only for high end devices like the iPhone but even then stores have limited stock or none.

@Meowmix The Iphone and Galaxy are what I was referring to unless you consider the Nokia 3310 relaunch a high end phone. It is indestructible but not high end. 

Years ago I wanted to get the S6 right at launch (was not too familiar with pre-ordering at that point) and walked into Rogers. They said they had none and were backordered. 

That is where I got my information. They told me since the phone was brand new to come back in a month when all the hubbub died down. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

In some stores yes they do not get stock but some do at launch. I usually go to the location I go to and they have maybe 2-3 on them on launch!

I think it depends on the traffic the store makes and such.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
I've always been able to go to a store on launch and get my new device. I have had to call around and put it on hold. But I've lucked out. I was thinking about doing that Friday; however, will I lose my gear vr gift?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Yes it seems like u will lose the pre order bonus of the Gear VR and controller.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

Based on what information, if i might ask?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

From Samsung last year when they did the same with the Note 7 promotion. You had to show proof u had it pre ordered.

This one this year is that they see the IMEI number has been registered as pre orders with the carriers and they know which one is which. As per the source I know as well.

U can test it out but if u do not get the Gear VR and controller, then I can't say I'm not surprised

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

scramjet
I've Been Here Awhile

I agree. You had to fill out the pre-order from prior to april 20th and then when you sign in to your samsung account on the phone the IMEI is automatically registered and gift is fullfilled. If purchasing after the 20th then you can no longer claim the pre-order.

 

I just got a notification that my headset is being delievered tomorrow by UPS. I picked up my S8+ from bell on the 17th.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around

headset out for delivery tomorrow ?   thought it was 6 weeks or somthing, and is there a nuber or way to verify they got our submissions ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@scramjet wrote:

I agree. You had to fill out the pre-order from prior to april 20th and then when you sign in to your samsung account on the phone the IMEI is automatically registered and gift is fullfilled. If purchasing after the 20th then you can no longer claim the pre-order.

 

I just got a notification that my headset is being delievered tomorrow by UPS. I picked up my S8+ from bell on the 17th.


@scramjet

That was fast. When did you get your phone?

Edit: It was from Bell. That's why. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around

err just checked my email

 


You have a package coming.
Scheduled Delivery Date: Friday 04/21/2017

 

Message from SAMSUNG GIFT REDEMPTION:
YOUR SAMSUNG GIFT IS ON THE WAY

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

scramjet
I've Been Here Awhile

yup thats the email I got. I have UPS my choice aswell so i also got a an email from them with tomorrow as the scheduled delivery. 

 

I have no idea if there is a way to check status, I only got a confirmation after doing the original registration. Never got anything after signing in on the S8+ , well until now.