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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
Anyone hear of any preorder statistics yet on the S8 and S8+?

I seem to be one of very few, if not the only one, from a popular Rogers store that preordered. Just curious to hear the results. In contrast, this store has a lineup outside for iPhone preorders.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Well orders with Samsung Canada for black were in the range of 30,000 units alone but from Rogers nothing.

The store I went to had over 12 S8 models in store for pick up but I was the only one with the + instead lol.

The Rogers store downtown had 3 S8+ models for pick up and around 7 S8. Most black and some gray it seems.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around
@Meowmix have you heard if Samsung Canada has started shipping anything out?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I plan to stick around
Autofactory reset has been around since s7

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ghammer80

A couple Canadians have Recieved theirs from Samsung Canada but many haven't yet it seems.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I plan to stick around

 


@briancheung wrote:

I'm a Rogers Business customer and I pre-ordered on March 30th, becoming #15 in line for the S8 Black. Got a notification today (April 18) around 11:30AM (pacific time) that my phone has shipped from Ontario and will be delivered to me in BC tomorrow afternoon! Super excited!


I'm rogers business as well, #4 for the Orchid Grey.  Still have yet to hear anything.

Rogers business told me after shying away for 10 minutes that the 17th "possible launch date" was only for the public side and business is the 21st.


Hopefully I see mine by Friday. Otherwise I'll be scratching my head wondering why I can walk into a rogers store and get one but the one I preordered a month ago still hasn't shipped. lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

@Mickey204 wrote:

 



Hopefully I see mine by Friday. Otherwise I'll be scratching my head wondering why I can walk into a rogers store and get one but the one I preordered a month ago still hasn't shipped. lol


My feels exactly. It's like this thread is a gallery for Roger's ineptitude. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hhh0505
I plan to stick around

So i read over some posts about the VR headset , is there any way to confirm is all is good?

 

I did some research and seems like the US has a page to check the status of your promotion (https://promos.samsungpromotions.com/info/checkstatus). Does anyknow if we can do the same for canada? I just want to make sure everything is ok for the VR headset although i did follow all the steps.

 

I was hoping they would have atleast sent a confirmation email.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @hhh0505


Everything should be fine.. Once u register your account with the S8 or S8 Plus, Samsung will know that u got it and start the shipment. The only way to know is when it ships out and u get the email. That's all.

Unfortunately we do not Have a page like that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hhh0505
I plan to stick around
Cool , i just chatted with someone from Samsung and they said after 24 hours after registering the device we should get an email regarding the VR.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @hhh0505

Thats what it's also showing on the website as well. So i guess tonight or tomorrow we shall get one.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I plan to stick around

@Meowmix Any update on whether Rogers received more stock of s8+?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gurneet

Not as of yet. He will speak to them when he goes it later on today.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Meowmix I doubt they did. I am only at 94.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Most likely they will receive then this afternoon or tomorrow. The warehouse only sees them when the truck brings them. They don't get told how many they get or when it's coming unless the driver calls them.. Even then they are told not to say anything.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
Good point. I guess I'll take door number 2?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Ding ding ding. You have won! Lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

BrentA1
I'm here a lot

Any word on when business orders through Rogers Direct will ship?  I'm # 1 out of 196 for S8+ Orchid Grey

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @BrentA1

Unfortunately no.. When ur status changes to IN Progress (Activation) then thay means they have it and activating it for u.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

Still patiently waiting LOL. I regret cancelling my pre order with Samsung directly, i was the first one to order the device.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

You should have kept that!!! Always keep it just incase and then cancel whichever one when u get the device.