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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@GOGU

 

It might not be that they are lying... it might be that they dont know at all! and that goes for many reps unfortunately

 

Ive gone into stores asking about phones pretending to know nothing at all and the rep is giving completely wrong specs and features of phones! they should not be working there if they dont even know the product they are selling!

 

As for phone reps.. well thats a diff story. lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
Hey @Meowmix
On the email that I got from samsung for registering my phone, it said Model: S8+ but I only have an S8. Will this cause a problem with which VR they'll send to me? I'm thinking the size of the S8+ VR will be slightly bigger than the S8. Or is the VR all the same size?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

They will send u the correct one. When u sign into the Samsung Cloud or account on the device, it records the model number the device has. The email sometimes can write the wrong things.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
gave my local​ store one last call before heading home. found out that my phone was accidentally scanned as regular inventory.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@pixel_xl

 

LOL classic

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

Oh wow! That sucks.. Classic reps that can not read the sticker that shoes a name and a number that shows RESERVED on it.. Wow...

I would complain to the manager about this and see what he or she can do.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
the guy helping me dropped brand new still sealed in case phone while he was moving the phone across the counter to scan. can't really blame the person. could happen to anyone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

Oh man that's no good. Dropping phones at work can cost his or her job. Not to mention that it's a $1,000 device. While it might be a accident, it's a huge accident. That's why i never trust the reps opening up the phone and inserting the sim for me..

As for them scanning ur phone in as a store unit, that is a mistake that they shouldn't be doing. The devices come in a box which marks it as a RESERVED device and has a sticker on the actually S8+box with the customers name and everything.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

i charche my galaxy s8 on the wireless charge stand went too 100 precent , but suppose to change to green when its done and i saw blue and the phone has red indicator 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

That happened with my LG G4 on fast charging and with most of my phones that use that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
they may have unboxed everything at once and scanned afterwards.
the staff I spoke to was helpful and apologized.

the person who helped may have been senior staff member as he was wearing a pink dress shirt. he witnessed the box drop. so if anything (knock on wood) I'll speak with him.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

is it normal or suppose to change after done to green

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

The charge is done. Just means that when the device is using the power from the outlet instead of battery.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

Yeah that is true but they need to be more careful and read the boxes instead of just scanning them fast.

Lucky u got the device though!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

the wireless fast charger stand suppose to change to green when its done but i still see blue

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
yep yep. not going to touch the phone until a case and screen protector comes in.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

Yes do that! Thankfully I had a case so using the phone tonight!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
@Meowmix

nice. enjoy!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

the wireless fast charger stand suppose to change to green when its done but i still see blue

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

Enjoy urs when u get it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@Meowmix I sent you a PM about that pricing issue, looking for a bit of help if you can.

 

Thanks!