Samsung Galaxy S8 / S8+ Reservation numbers / Questions

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @liyaguangca1

Thats false and incorrect. Samsung has announced that if u pre order devices u can get them a couple days early.

However for walk ins, u must wait until the actual launch day which is April 21st. Samsung said the official date of launch is
April 21st but pre orders get them earlier. If u watched the announcement u would see this as Samsung even said it and even all the carriers around the world show it.

Why do u think it shows " pre order" on the Samsung Canada website to get it? If it was actually released, it would have said " Buy Now".
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I Plan to Stick Around
Posts: 21

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Just spoke to a rogers rep, she said the the reservations, and the pay now pre orders are two different things, they can track the reservations (obviously) but what I found interesting is she said that they have no access to the pre order system, and that explains why there is no news of them until they ship, all she can see is when the request was made for the upgrade.
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Posts: 32,019

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Kyleck1990

That is also incorrect. They can NOT track the reservations. No store or call center can track the reservation devices. Only the warehouse can and they do not give out that information unless a investigation is happening on a missing device if it's deemed fit. They also can only see that u placed the Pay now ship faster pre order but can not see the status either until u get a shipment email. Then they can.

It seems like alot of misinformed reps are talking again.
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I Plan to Stick Around
Posts: 75

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hey Meowmix,
How nice is this phone😁!. Some getting used coming from a 6P. Just wondering if you might know about the gearVR promo. I signed in to my samsung account from the phone and registered the device....is that it? Are you suppose to receive a email confirmation? I know this is Samsung related but figured I'd ask you cause you are on top of this

Thanks!

Thanks
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @tierackk

I love it and csnt stop using it at work LOL.

All you have to do is log into ur Samsung account on ur S8 or S8 Plus. Then u get a email showing u logged into ur account with the model number of the phone.. From there Samsung will take care of it from what it seems. There is no confirmation email or anything. The next email will be the shipment email or a email from Samsung to verify that u have the device and such ( some cases they do this). I remember with my Note 7, I got the Gear Fit 2 and never got a confirmation email when I did the same online though. Just a shipment email a week and half later that it's been shipped out.
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I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

This is absurd. I picked the pay now ship to home option, They took my money and changed my plan right away. on sunday they tell me its in progress should ship monday. No one can tell me where im at in the queue just that its pre ordered. I called rogers earlier spoke to a manager in moncton that was suppose to call me back and never did. called and spoke to toronto their supervisor fed me a load of garbage and was suppose to transfer me to retention and hung up on me.

Call back spoke to retention and hes telling me i cant cancel my pre order and get my 360 dollars back that i paid  and i have to reject it when it comes even though it hasnt shipped yet. now im on hold for some other department. At this point Ijust want to cancel my wireless service and get my money back.

 

 

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I Plan to Stick Around
Posts: 16

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I called back Rogers again, my phone (Grey S8+) is STILL in PROGRESS and has not been shipped out yet.

 

The reps on the phone have no idea that stores and other pre-order customers have already gotten their phone.  They actually said "its illegal to get it before the 21st". Jesus, they are so clueless. Rogers has done such a poor job on being transparent with these people.

 

They applied a $50 credit for the "inconvenience" of it all. 

 

I was #7 in line on the corporate said. I listened to the rep. who advised me to ship it directly. What a mistake. They said I won't have it in hand before the 21st. What was the point in pre-ordering then??

 

Ridiculous.

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I Plan to Stick Around
Posts: 9

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hey folks,

I got my Black S8+ today in the end, as I mentioned earlier I wasn't home for the ups delivery. Lucky for me the courier dropped it right off at a an affiliated location 2 blocks away.

Left work and immediately made my way there. This phone is amazing, however when I reached for the s-pen I was sad for a moment (proud owner of a Note 1/3/5).

I doubt I'll have any issues adjusting to the S series, I did afterall have an S2 at one point :-p.
I'm Here A Lot
Posts: 5

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Galaxy S8 Pricing Error or Rogers Website Screw-up?

 

Hi,

 

Just picked up my Galaxy S8 today and had some sticker shock.  When I logged into MyRogers account on March 30th I had an "Exclusive for You" price offer of $99 on a 2-year Share everything (Premium+ Tab), which showed it as a mark down from the normal $249 price.  Logged in again on March 31st and price was still there when I placed my pre-order online.  Went to the store today to pick it up and was charged $249.  I've spent hours on the phone with Rogers reps and talking online to a rep but getting nowhere.

 

Did anyone else get this offer or see this price before it was changed?  Reps can't seem to find any record of this ever being a price option and Rogers doesn't want to make good on this.  Surely I can't be the only one in Canada who was presented with this offer, and surely if it was a website error their reps should know how to handle customers calling in who were offered it but had to pay $249 instead.

 

Thanks.

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @theka

There is no que for that order. When u do a Pay Now Ship faster option you just pay now and wit until they ship it to u. There is no status or anything. I explained this before as well.

If you wish to cancel, u can. Unfortunately this is how it works with this way. Nothing can be done sadly. Managers can't even see ur status or anything. The warehouse can only see it when the devices come in and get shipped out.