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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

masterrubik
I've Been Here Awhile
Thanks @cez, I did call the store, they said, they haven't received any s8 devices. And not to worry I will get a call when it arrives. I don't want to tell them how to do their job. So I'll wait. Official Launch is Friday, just disappointing about all the promises to release early and even the shipping notice, so far not meaning anything. Not sure if it matters or delays anything but I picked an Airsource (authorized Rogers Retailer) as it was an option for the pre-order, so maybe they have delayed shipping. They didn't even pick up their phone yesterday and it took 3 calls today to get them to answer. Not too impressed. But alas it is just a phone and it will arrive when it does. Luckily I didn't sell my current phone just yet so I'm not without, as others have mentioned.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

xy1408
I've Been Here Awhile

Hey @Meowmix thanks for reply

 

I have already sign up from the link that you provided and I sign in with my samsung account from the phone and I only got an email saying thanks for registering your galaxy s8+. I didn't received any confirmation that they will send the gear vr. Is that normal? Did you got any confirmation about gear vr?



Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @xy1408

We all got that email. Samsung will only email us when the shipment is shipped out. That's all :). They did the same with the Note 7 bonus gift too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

nexxusty
I Plan to Stick Around
Id like to know this too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nexxusty

Please read above then :).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

nexxusty
I Plan to Stick Around
Lol, yeah I did. Thx for the clarification bro.

You have to wait until 10pm to mess around eh? Heh.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

whoa my number for an open order dropped 2 spots today. Are people cancelling or are they getting more units in?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Just called store, they are still trying to enter phone into system, he said it was on samsungs end. So still no phone 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

Oh no :(. That's no good! Hopefully it gets fixed!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

They are cancelling that's why the numbers are lowering down.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nexxusty

Lol yes indeed but I got the phone thankfully in the morning!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

Ok, so I picked up my S8+ Orchid Grey finally. The color isn't as light as I thought, more of a darker purple and seems to change based on sunlight. Haven't turned it on yet, charging it first.

 

For those that think you are picking it up at the store for $319, you may want to check that out. I have been on share everything plan since it came out. I was told my plan was old and I had to upgrade it. No problem, for the same price per month, I get 7G instead of 6G. But,,,,, the price of the phone on this plan is $519. I could pay $319 and then $22 per month on top of my monthly but that adds up to a lot more than $519 so I said ok. When the Rogers guys called Rogers to change the plan, they said the phone was $559?? I complained profusely to the tech and he agreed to take $40 of the cost of the phone to take it back to $519.

 

So beware, it might cost you more than you think. Love the looks of the phone, can't wait to config it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around

@italianfitguy

 

That's ridiculous. I haven't heard of anyone else with the issue. Perhaps the store staff don't know what the heck they are doing.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

@italianfitguy wrote:
Just called store, they are still trying to enter phone into system, he said it was on samsungs end. So still no phone 😞

Makes no sense, I just got mine here in Calgary. Already to go!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

YoniMutonji
I Plan to Stick Around

Position nunber went down from 57 to 54 in the span of 4 days. Status is still open.... what a frustrating process. At this point, I'll have to wait until Friday 😕 

 

Very tempted to cancel my reservation as well but those pre-order bonuses are appealing. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

nexxusty
I Plan to Stick Around
@italianfitguy

That's an outright lie.

This issue was never on Samsungs end. If it was the people getting phones shipped to them wouldn't be able to use them.

This was a system wide issue. Therefore, once one store is up and activating. All of them are.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @SwordFish99

We had a conversation about this on the forums multiple times. Maybe u missed it but yes the older plan u have, the more u pay for the phone.. U have a new plan, u pay less.

I ended up paying $190 with taxes for the phone as I had a Premium plus plan and I did a trade in as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
I know right, i spoke to the manager and he said he was trying all day. I dont get it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

The reps are lying to yoy and making excuses. This is not a Samsung problem and I can confirm the issue is not there anyone and it's been resolved.

So speak to the manager and explain what's going on as this is getting ridiculous at this point.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

Got mine at lunch! Love it!

 

hope everyone else here get theirs soon!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

nexxusty
I Plan to Stick Around

Agreed.

I'd be losing my head if I were you... Lol.

The manager is most likely to reboot his PC or re-login to the system. I bet that's what it is.