cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix Do you know if Rogers received more shipment of the black S8+?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gaidin58

That is incorrect. I have the Fast wireless charger Model number EP-NG930 which I got last year and it's charging my S8+ on fast charging. It showed it would take a hour to fully charge it.

So really don't know where u got that info from.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Cnardone
I'm Here A Lot
@Meowmix

Hey meow,
Swrious question here, so when I preordered my Galaxy S8 plus I wasn't able to do it online because I am a corporate member, so I had to do it over the phone. I did all this on March 30th and was given the position of 22nd. Now the guy told me I would get it faster if I got it shipped to my address but by now I wouldn't be writing this if it were true. So now I'm wondering if I was able to change the address but still maintain my position in line for the phone.. Also if I got it shipped to my address how is there a position on it? Would they just ship it on the date that the phone is released (21st of March)?

Thanks for your help!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
@Meowmix did you just mention about the rogers facebook promo to get the blue jays sweater? I hope my store has them when I go which is not until 6 PM.
Happy that some of you already got their phones but jealous at the same time. patience is they key!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cez

Yes i did but it's limit stock available. So see if they have one and out it in hold for u.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around

I got it from "RICKY The You Tube Tech Guy". I guess that's what I get for watching YouTube; sorry I stand corrected.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gaidin58

No worries. He should really check his information then. As when I used it, it said fast charging in the screen. Maybe he was misinformed? Lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mfraser314
I Plan to Stick Around
Going from memory, I believe the S8 is the first phone to offer the newest Fast Charging spec. So the old docks should still do fast charging, just not as fast as the brand new fast chargers built to the new spec.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mfraser314

That is correct it it still offers fast charging on the older ones.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey guys! 

 

Here are some screen shots! 

 

Screenshot_20170418-122837.jpg

 

Screenshot_20170418-122655.png

 

 

 

 

Screenshot_20170418-122533.png

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

richardmatnog
I've Been Here Awhile

did u pre-ordered too? rogers is telling me now that there were no promise nor announcements that the phone will be released april 17th? and we have to wait till april 21st

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @richardmatnog

Yes i did and so did many others. The promotion was said if u pre ordered it before April 11th and get it as early as April 17th. Never guaranteed it would give it to u on the 17th.

Is it at the store?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

alexbix
I Plan to Stick Around
Just an update. After being told that the imei issue was to be fixed on Friday (this morning) and I could not pick it up i went back in and asked for them to actually check .

low and behold I now have my s8 ...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @alexbix

There u go! Told u it was fixed and u can get it! The reps do not look or read the emails at times.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

richardmatnog
I've Been Here Awhile

I did. Pre-ordered it March 30th. and now all rogers agent are telling that there was nothing about getting the deviceas early as 17th. other agent even told me april 30th.
So disappointed right now.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @richardmatnog

Is the device in the store?what's your status on the reservation system? Did u do the pay now and ship faster option?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Avimergui86
I Plan to Stick Around

Hey ,

 

As a follow-up my S8+ (Black / 64gb) was shipped last night and I wasn't home to pick it up today.

 

Going to pick it up at a depot tomorrow!

 

I sold my Note 5 too early and I'm temporarily using an S4 , I'm going to really appreciate the S8+!.

 

(FYI my phone was pre-ordered on April 1st).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Avimergui86

Glad to hear!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
@masterrubik I'm in winnipeg too and just like you I preordered on the first day and got the text last tuesday that my phone has shipped. On Saturday, I got the call from my rogers store saying I can pick it up on the 17th.
Try calling your rogers store because they may already have your phone but just lazy at looking for their deliveries. this happened to me 2 years ago with the S6 edge. If I hadn't called and told then I know my phone was at their store, they wouldn't have called me. If they say they don't have it, leave it at that then wait an hour and maybe they'll call you back to say they have it already

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

xy1408
I've Been Here Awhile

hey guys, I got my S8+ black from store right now but when I sign in to my samsung account as promotion said and I had registered for gear vr, but  I didn't get any email from samsung regarding to vr or any confirmation that they will send it to me. also I didnt get any netflix code from store. anyone knows how they work?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @xy1408

You have to register on this link to get the Samsung Gear VR and controller.
http://pages.samsung.com/ca/preordergift/English/index.jsp

As for the Netflix, u will get a Text message within the next 5 business days giving u the code.