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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AccordXTC
I'm a Reliable Contributor

@Meowmix I picked mine up at 10 without an issue, no Blue Jays hoodies though but will get one next shipment.  I've held the phone lol but haven't turned it on I made them leave it in the box lol

 

I'll play with it tonight and get it all setup, thanks again for your help and information

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I just moved up from 14 to 13 for mine.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

Moved up from 52 from 53 today for a pre order placed on the 10th for an s8 black. Here's hoping I can get it before the 21st! 

 


 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

Yay! That's good to hear. Glad u got it !

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I Plan to Stick Around

 


@kh29 wrote:

i have a question i got the fast wireless charger stand when i pug it in the wall and my galaxy s8 was down to one yesterday i put on it and charged at 9:00pm and got up to 84 percent today in the morning. suppose to fully charge in one day and fast wireless charger stand compatible with the galaxy s8


I use the Seneo wireless stand (fast charge). Cheaper and better alternative in my opinion compared to the overpriced Samsung stand. When I picked up my S8+ it was at 53% battery out of the box. Placed it on my wireless stand at around 10am (approx 1hr ago). It's now at 95% battery.

 

It shouldn't take all night

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Digitalphear

Cancellation most likely

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

Just got a call from the store. Said I could pick up this afternoon, too many people coming in the AM so I have to wait.


@gaidin58 wrote:
Hi SwordFish99. I did the pay now ship faster option on April 1 for the S8 plus orchid grey and mine is out for delivery as I type this. I am in Alberta so it is UPS.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ware
I Plan to Stick Around
I'm at 335 and status is open. What does it mean?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I Plan to Stick Around

Also, don't forget to register for your free Gear VRs!

 

You have only 2 days left to do it. https://pages.samsung.com/ca/preordergift/English/index.jsp

 

Even if you don't have the phone yet I'd recommend completing the form in advance.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ware

Means they are waiting for more shipments from Samsung

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lundon44

Yes that is correct 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @SwordFish99

That sucks but atleast u get it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around
@ Meowmix

That's what they told me 20 minutes ago. IMEI not in system

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

Weird as most of us got our devices . Maybe another issue again?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

alexbix
I Plan to Stick Around
just went into a store to see if the issue had been fixed and it has not.

the rogers rep said friday, this is starting to annoy me, as the VR claim deadline is also friday the 20th ...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I Plan to Stick Around

Anyone have a recommendation on the easiest way to transfer everything over to the new phone from an S7? I know the Smart Switch option with a cable running from one phone to the new one exists. I'd rather avoid trasferring everything over data or wifi.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @alexbix

The issue has been fixed. The store reps are lazy to actually look at things and see.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

masterrubik
I've Been Here Awhile

@Meowmix

 

Good Day, long time reader of your threads and first time poster.  Just curious if this sounds typical.  I ordered as soon as the pre-order was available.  I was 18 on a S8 black,  and last Tuesday (11th) I got the shipping text from Rogers.  I saw the drama yesterday so I didn't go into the store.  When I called the pickup store today they still haven't received the phone.  Is there any way to track it?  Or just a continued excercise in patience?  (FYI, in Winnipeg, MB).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

G_Money
I Plan to Stick Around

@alexbix - what location/city was this? I'm a little worried I'm going to have the same problem as the reps at my local Rogers seem pretty lazy about things like this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

alexbix
I Plan to Stick Around
toronto , blue jays way

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @masterrubik

Go on the UPS site. Under Tracking go to references and our ur number under there and see if anything pops up.