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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around
It's Rogers providing any compensation for yesterday's debacle?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Unfortunately no they are not. It doesn't seem to bother them we went though this. Oh well..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

ok i will check another out let , i think might be cuasing the problem is that to much plugs into one socket and yes the wirless fast charing feature is enable

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

Check and see!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Has anyone received the s8+ in Orchid Grey?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around

Those who got shipping confirmation to pick up at store: Are you calling the store, or waiting for them to call you? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

Its normally them caring u but u can call them or show up and see!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!!

Just picked mine up and got my blue Jay's sweater too!! I haven't opened the device but will once I get home!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around
Just so everyone knows, Samsung's fast charger last year does not fast charge the S8. The S8 has two charge coils instead of one so you need the brand new flip up charger Samsung has just come out with to maximize charging. I wouldn't be surprised if Rogers reps don't know this. The brand new chargers may be hard to find in store tight now but you can order online from Samsung.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

@comcry wrote:
Has anyone received the s8+ in Orchid Grey?

Mine has been shipped, hopefully get it today or tomorrow.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@SwordFish99 Did you do the pay now, get it shipped faster option? And when did you pre order yours?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

floresn824
I've Been Here Awhile

Hey Meowmix -  for the Blue Jays sweater, do you have to mention you saw the promo on FB or was there an initial sign up for it?

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

@Mr-Panigale wrote:

@SwordFish99 Did you do the pay now, get it shipped faster option? And when did you pre order yours?


No, pick up at store. Ordered first day orders opened up. Was #11 before I went to In Progress.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Atul1
I've Been Here Awhile
I orders on the 11th. Haven't heard anything yet. Are they supposed to give a reservation number ? I ordered it on the phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @floresn824

Nope! All u need to do is upgrade in store or new activation on a new phone and u get it while they have them in stock!.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Atul1

Unfortunately no. They do not give the reservation numbness on phone orders.

You have to do the reservation online to see that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around

@comcry

 

Mine's in the store, but I can't pick it yet, as my IMEI isn't updated on-system. S8+ Orchid Grey

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Atul1
I've Been Here Awhile
I called this morning and they have no idea what's going on. Saying it's may be shipped next week now

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

You can pick it up! They fixed the issues!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Phonepeople
I Plan to Stick Around

My business wait list has jumped by 1 . Someone had deleted an order... Woman Indifferent

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around
Hi SwordFish99. I did the pay now ship faster option on April 1 for the S8 plus orchid grey and mine is out for delivery as I type this. I am in Alberta so it is UPS.