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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around
Can I ask why someone would go from an $80 monthly plan to $125 just to get the phone at the reduced price? Why would you pay $45 more a month for two years ($1080) vs paying an additional $240 now and keep your existing plan?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

To each their own i guess. Everyone has different thinking on what they will do with their plans. I would never change from that price plan but maybe it was forced to do it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
@wpd1

I completely agree. Doing the math, he'd lose a lot more by upping his plan

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mfraser314

Then yes that is correct. Once u return the phone and cancel the account within the 15 days / 30 minute policy then yes u can go to any other carrier u want pending a credit check with that carrier and whatnot...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mfraser314
I Plan to Stick Around
In order to keep his old plan he would have had to purchase the phone outright at over $1000 for the S8 and over $1100 for the S8+.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around
@comcry

Keep your existing plan and pay the higher price for the phone. If you don't like it, return the phone within the time frame allowed and get your money back and no impact to your existing plan. If you like the phone, your still saving $840 vs upgrading your plan to get it at the reduced price.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mfraser314

That is correct but then again jumping to that plan will cost in the long run more then anything. Again it all depends on what was said to them and what happened. I never thankfully had to jump a high price like that but yeah.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Some more good information!

" Update #2 – April 18th, 9:15am: Rogers has resolved the issue and Rogers and Fido customers can now pick up the Galaxy S8 from the retail locations."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

a7x
I've Been Here Awhile
Just picked up my S8+ at the store 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @a7x

I am as well! Heading to the store! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

Very jealous! Come on Rogers, make your other customers happy too!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

Hopefully they start shipping them out soon!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I Plan to Stick Around

So I was able to confirm that the Brookfield (downtown, Toronto) location is selling the pre-orders for those that chose the pick up option. I was able to pick mine up 20 min ago without any problem.

 

For anyone that cares (I know I did), AKG headphones are included in the box. I was concerned this might only be in the US. These are supposedly $100US headphones. Guess it makes the price a bit easier to swallow now.

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lundon44

Samsung Canada, Mobilesyrup and many tech sites confirmed this a while ago lol. We are lucky we get the headphones BUT don't be to lucky. Many are getting them as a pre order bonus ontop of the Gear VR and controller. My buddy in Greece got them as well for free.

I confirmed it around 8:45am when I posted here that the same store u called told me the same too. Rogers confirmed to Mobilesyrup that Rogers and Fido systems can now do the upgrades with no issues! Woohoo!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

i have a question i got the fast wireless charger stand when i pug it in the wall and my galaxy s8 was down to one yesterday i put on it and charged at 9:00pm and got up to 84 percent today in the morning. suppose to fully charge in one day and fast wireless charger stand compatible with the galaxy s8

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

Are you using the fast charging adapter with it? Also does it say Fast charging on the pad?
Check those out and see.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

i bought the fast charging stand for 89.99 the one from last year  and yes says fast charging on the pad

 

i use the fast charging adapter as well

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around
ROGERS RESOLVED THEIR PROBLEM.....

TRANSLATION.... THE DOPE THAT TOOK OFF FOR THE LONG WEEKEND AND FORGOT TO ENTER THE IMEI'S IN THE SALES QUE BEFORE LEAVING SHOWED UP TO WORK THIS MORNING!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wpd1

Yes that was confirmed above lol. Thankfully they fixed the issue

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Thx for an the responses. Firstly he is a she😂. To be clear I get 30% off the $125 (business account): therefore it is about $15/more. If I did the math correct. $15 x 24 (2yr contact) is $360. With my math (which admittingly sucks) it seemed to be the better deal

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

Check another outlet and see if it works.

Also do u have it enabled in the setting on the device?