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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix wrote:
Hello @Mr-Panigale

It could be either today or tomorrow.

That's great news. I am done work early today too, so that is perfect. QMS is deliveries in Brampton, correct? I believe most of the people who got their packaged shipped via QMS got it the same day.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

That is correct! QMS will deliver to you once it ships out!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

Hi @Meowmix I meant the one that I also reserved to be sent in store. They have it and are just waiting for the system to work to activate it.

 

But now that the other phone that was randomly sent to my home from a form that nobody could tell me if it existed or not has changed my plan to a 2-year contract, I don't know if they will be able to do it or not

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

I read that but not to worried.

" For the most part (and from our experience), altering the color balance does the trick. When we first got our hands on the Galaxy S8, we noticed a slight reddish tint, especially when compared to another unit that had the correct display configuration. The easiest way for Samsung to address the problem on a wide scale is to issue a software update — and that’s what we think it’ll do."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I went through corporate discount via getconnected, rogers authorized dealer. Guess I can expect my phone sometime during Christmas? 😛 lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

I have some good news! I called the Brookfield Rogers store and they told me the issue was fixed as of late last night. So we can go to the Rogers stores and pick up the phones! I will check it out at 10 when I go

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Super confused as to what's going on with my order.

Got my reservations complete email on March.30th when I preordered.

Been sitting at #14 for orchid grey s8+ with status as Open ever since then. No movement or changes at all.

I'm not on contract at the moment so I'm tempted to check out bell or Telus and just bail on Rogers unless I hear something today.

Is the reservation queue area specific or Canada wide?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Digitalphear

The que is specific to the device, color and model u picked. Also its Canada wide.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

That's strange then.

If Italianfitguy was #12 and the store has his phone for him today than I would expect that I should have moved up the queue since I was only 2 spots behind him.


Literally baffling.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Digitalphear

That is correct but seems the system is glitching out at this point.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

That would be about my luck.


Nice to see you still sticking around here. Everytime there's been a major launch over the past half decade I usually lurk just to watch the drama unfold and you're always here maintaining order.

You're an island of reassurance in this river of chaos.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
@Meowmix

That's fantastic news if the activation issue is fixed! Guess we will know for sure soon 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I Plan to Stick Around

@Meowmix wrote:
Hey guys!

I have some good news! I called the Brookfield Rogers store and they told me the issue was fixed as of late last night. So we can go to the Rogers stores and pick up the phones! I will check it out at 10 when I go

Fantastic news if this is true. My device has been sitting there since last Friday. I'll walk downstairs right now and see if this is actually true! back in 20.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lundon44

Hopefully the rep wasn't lying and it's working! I'll be at the store at 10!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

We shall! Hopefully the rep didn't lie lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Hello

Question. Hoping you can help and confident that you can. I had to go on a plan from $80 to $125 for the same thing (in terms of gigs etc) to get the phone discounted. If I decide that I don't like the phone, can I return it within 30 days/15mins talk time and walk away from the 2 yr contract? Business customer here. I'm thinking of trying Freedom. 🙈 and buying phone outright!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Unfortunately I don't believe u can. This is something to ask you business rep about as normally they will revert the plan but but sometimes they won't.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mfraser314
I Plan to Stick Around
Canadian law states you can cancel a contract without penalty within the first 30 days.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mfraser314

No one is saying anything about that. He is asking about the plan he had before, being given back but unfortunately if he was a older plan, they can't bring those plans back..

So either he gets stuck with that or a similar plan he had before. Also its 15 days / 30 minute return policy with all carriers..

"Returns:
Wireless devices may be returned within 2 weeks of purchase (and the applicable service cancelled
without an early cancellation fee) and refunds will be processed within 5 business days of return, as
long as: 1) the device is returned in complete and original condition to the store where it was purchased, or as specified in the document entitled How to Return Your Rogers Wireless
Purchase enclosed with your device and 2) cancellation is requested within 15 days from date of
activation and 3) your account has incurred less than 30 minutes of airtime usage. You will be billed
for all charges incurred up to the point of deactivation. Headsets/earpieces, used SIM cards and
prepaid airtime are not refundable."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mfraser314
I Plan to Stick Around
No, that's not what he's asking. Re-read his post. He asks if he chooses to return the phone within the 15/30 rule can he also walk away from the contract and go with another provider. The answer is yes, he can.