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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @vsnlweb

I seen that video just a couple hours ago. Great video.

Most of us have been within the 300s. I was #1 for the Black S8 Plus. Shipped out last Tuesday and Wednesday the store Recieved it. Now waiting for the system to let the IMEI number graded access to our account.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@vsnlweb wrote:

First real consumer unboxing!?!?! The guy in the Video isnt that great but still. Also it would be great for those of you that have had an email or status update on your acct to post what number you were in the reservation system if you placed your order using that methos, so that we can actualy track where Rogers is in sending the phones out.

 

I have been #176 S8+ Orchid Gray, London, ON Status: OPEN 😞 

 

https://youtu.be/PPy7-NERQUs


I am currently #97 for the S8+ Orchid Grey in Scarborough, Ontario. Still open.. still screwed. 

Oh and @Meowmix ...

I want chicken I want liver
Meow Mix Meow Mix
Please Deliver

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I Plan to Stick Around

@RAwhite1987 wrote:

@vsnlweb wrote:

First real consumer unboxing!?!?! The guy in the Video isnt that great but still. Also it would be great for those of you that have had an email or status update on your acct to post what number you were in the reservation system if you placed your order using that methos, so that we can actualy track where Rogers is in sending the phones out.

 

I have been #176 S8+ Orchid Gray, London, ON Status: OPEN 😞 

 

https://youtu.be/PPy7-NERQUs


I am currently #97 for the S8+ Orchid Grey in Scarborough, Ontario. Still open.. still screwed. 

Oh and @Meowmix ...

I want chicken I want liver
Meow Mix Meow Mix
Please Deliver


@RAwhite1987 

 

Holy! If you're screwed then I am def screwed... #97, and still nothing...? I guess I will join the rest of the ranks, and silently sharpen my pitchfork and fill my lanterns for when the horn blows! Other than that! I shall complain like no other! (in my head)... 😞 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@vsnlweb wrote:

@RAwhite1987 wrote:

@vsnlweb wrote:

First real consumer unboxing!?!?! The guy in the Video isnt that great but still. Also it would be great for those of you that have had an email or status update on your acct to post what number you were in the reservation system if you placed your order using that methos, so that we can actualy track where Rogers is in sending the phones out.

 

I have been #176 S8+ Orchid Gray, London, ON Status: OPEN 😞 

 

https://youtu.be/PPy7-NERQUs


I am currently #97 for the S8+ Orchid Grey in Scarborough, Ontario. Still open.. still screwed. 

Oh and @Meowmix ...

I want chicken I want liver
Meow Mix Meow Mix
Please Deliver


@RAwhite1987 

 

Holy! If you're screwed then I am def screwed... #97, and still nothing...? I guess I will join the rest of the ranks, and silently sharpen my pitchfork and fill my lanterns for when the horn blows! Other than that! I shall complain like no other! (in my head)... 😞 


@vsnlweb I started at 258. When the first batch came out I dropped to 101 and finally to 97.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I Plan to Stick Around

@RAwhite1987 wrote:

@vsnlweb wrote:

@RAwhite1987 wrote:

@vsnlweb wrote:

First real consumer unboxing!?!?! The guy in the Video isnt that great but still. Also it would be great for those of you that have had an email or status update on your acct to post what number you were in the reservation system if you placed your order using that methos, so that we can actualy track where Rogers is in sending the phones out.

 

I have been #176 S8+ Orchid Gray, London, ON Status: OPEN 😞 

 

https://youtu.be/PPy7-NERQUs


I am currently #97 for the S8+ Orchid Grey in Scarborough, Ontario. Still open.. still screwed. 

Oh and @Meowmix ...

I want chicken I want liver
Meow Mix Meow Mix
Please Deliver


@RAwhite1987 

 

Holy! If you're screwed then I am def screwed... #97, and still nothing...? I guess I will join the rest of the ranks, and silently sharpen my pitchfork and fill my lanterns for when the horn blows! Other than that! I shall complain like no other! (in my head)... 😞 


@vsnlweb I started at 258. When the first batch came out I dropped to 101 and finally to 97.


Same... Well kinda... I started at 300 something when I ordered, which was on the 4th. But then a couple days after I went down to 176. So not exactly sure what happened... I have been there ever since. Not sure why I have stayed the same... 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Thanks @swordfish, im crossing my fingers that I get it tomorrow. Hope you get yours too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I Plan to Stick Around

@RAwhite1987

 

Same... Well kinda... I started at 300 something when I ordered, which was on the 4th. But then a couple days after I went down to 176. So not exactly sure what happened... I have been there ever since. Not sure why I have stayed the same...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around
@vsnlweb That's when i ordered mine as well, but i did the pay now, get it shipped faster option. Now i know where i stand, so thank you for that. Hoping we can get our devices tomorrow.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around

UPS tracking says my Orchid Grey S8+ will be delivered to my house sometime tomorrow, and no IMEI problems. My depression has turned to elation. Hope Rogers gets their act together and you in store pickup guys have the same luck tomorrow too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

CoraS69
I've Been Around
I'm number 52 in the system and still haven't received any UPS confirmation or anything. I'm starting to get worried

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @CoraS69


You are most likely on the second batch. Don't be worried 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gaidin58

Glad to u will get it! I am hoping as well we get then tomorrow!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I Plan to Stick Around

Anyone know any good case friendly tempered glass for the S8+ or is it only zagg?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around

@Gregole

 

Try Otterbox Alpha Glass - Worked fine with cases on my S7 Edge.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

A_Visitor
I Plan to Stick Around

Hi yankoster, which store in Richmond Hill?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Good luck everyone. This business customer will be sitting on the side lines wondering if I'll ever get an update. In the meantime, I hope everyone gets their phones today!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Hopefully their systems work today so most can get theirs!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

So now that the device shipped to my home (for which I never got any confirmation) is on its way, it has already changed my plan for a 2-year contract with the S8+...I wonder if it will even be possible at all to pick it up from the store this morning. Since I am at work and right next to the store it would be so much more convenient.

 

Does anyone know if they would be able to "undo" what the broken form with no confirmation has done(that one being sent to mu home) and activate the device in store (so I can then return the one shipped to my home), or is it too late already and I have to wait for the one sent home?

 

I've been tyring to cancel that since March 31 but nobody could tell me whether or not an order went in....How's that for a bad system 😕

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix When is the second batch shipping?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

It could be either today or tomorrow.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mparizeau

If you were charged the price for the phone and the account was change for the plan, the stores can not give u their inventory as they do not have any for walk in clients and also can not perform any upgrades unless u return that phone back and redo it