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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

You missed it. Alot of the gray ones have shipped out lol. They waited until today to do so.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
I got a shipping notice for grey s8+ also. I had called store earlier and they said they had my phone. I was #12 in Brampton.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

Tomorrow hopefully we get it! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around
@Meowmix, Lol, I was sleeping (night shift this week).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sabesh
I Plan to Stick Around

@italianfitguy

Excellent. I'll just wait for their call, as I don't want the phone sooner than the 21st, lol. Have 4 days off after that date to enjoy the setting up and playing with the device.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sabesh

Haha its okay no worries! We shall get them tomorrow as long as their systems accept the IMEI numbers and yeah!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@ghammer80 wrote:

Another update for people that shipped to home. I just got home and there was a QMS slip on my door (i missed them), but I have yet to recieve any email from Rogers, and when I check the QMS site for this tracking number, it only only says that tracking information is recieved. FYI - I'm in Toronto and pre-ordered the 3rd, S8 Black.


That's great news, i ordered mine a day after you, maybe i might get mine tomorrow. Did you order yours on April 3rd or you were the 3rd one to do the pay now, get it shipped faster option.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

I hope you get it tomorrow! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix wrote:
Hello @Mr-Panigale

I hope you get it tomorrow! 🙂

Thank you @Meowmix. I am debating if i should take tomorrow off now ahahah.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

I was supposed to work 6am-130pm but I changed my shift to 2:30 till 10om instead lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

evan01ca
I've Been Here Awhile
Got a notification from UPS this evening. My Black S8+ will be delivered to my house tomorrow!!! (In Calgary)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix

Watch there be a system failure. I can picture it now "Sorry folks our systems crashed, come back next week and call ahead of time. oh... wait.."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

There better not be one as it will cause such a PR issue which i doubt they want now that their new CEO is coming in. Doubt they want those issues now..

The system won't should be up tomorrow but we shall see in the morning. I'll call before I go and see. I just want to get it and finish as i rather it spend every day or hour calling to see what's going on

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix wrote:
Hello @RAwhite1987

There better not be one as it will cause such a PR issue which i doubt they want now that their new CEO is coming in. Doubt they want those issues now..

The system won't should be up tomorrow but we shall see in the morning. I'll call before I go and see. I just want to get it and finish as i rather it spend every day or hour calling to see what's going on


@Call the office of the president to confirm @Meowmix ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I Plan to Stick Around

@italianfitguy wrote:
I got a shipping notice for grey s8+ also. I had called store earlier and they said they had my phone. I was #12 in Brampton.

That's interesting. You got the shipping notice today and your phone was already at the store? Lucky you!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Unfortunately they can't do much either. They can ask but can't just fix it lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AccordXTC
I'm a Reliable Contributor
@Meowmix when we pick up phone in the store is it just the price of the phone we pay or do they also gouge us a upgrade fee on top?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

You only pay for the device price in store. So The upgrade fee and the connection fee is billed on the invoice that shows the upgrade charge.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AccordXTC
I'm a Reliable Contributor
@Meowmix

Thanks just checking what I was gonna end up paying tomorrow and maybe see if after all this time wasted today if I could get that credited lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

No problem! Lol. Well I'm paying $170 for my S8+ unless the stores lower the pricing ($150 trade in credit) so we will see haha.

I would suggest everyone to bring money with then tomorrow!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

vsnlweb
I Plan to Stick Around

First real consumer unboxing!?!?! The guy in the Video isnt that great but still. Also it would be great for those of you that have had an email or status update on your acct to post what number you were in the reservation system if you placed your order using that methos, so that we can actualy track where Rogers is in sending the phones out.

 

I have been #176 S8+ Orchid Gray, London, ON Status: OPEN 😞 

 

https://youtu.be/PPy7-NERQUs