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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

barbas
I plan to stick around

Oh now i get it , diferent card, you said it is free? and no need to change my plan, right? sorry for the insistence, old guy to much technology for me.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @barbas

Just go into a Rogers plus store and ask them for a sim card as urs is not working properly. They should be able to give it for free ( normally its a $9.9 plus tax charge for the sim).

No they will not change ur plan or anything. All you will do is change the sim card on the account.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

xy1408
I've been here awhile

Hi everyone , my galaxy s8+ black is in store waiting for activation like many of you. do you think will be able to get our devices tomorrow?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

I have yet to see Spiderpig become airborne so....

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @xy1408

Most likely but call the store tomorrow before going to make sure all is clear!. 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Hey meowmix,
The device just got dropped off. It's absolutely gorgeous. So after this experience it seems like it's best to hedge your bet. Choose pick up, choose delivery and cancel whatever is last.
Thanks for all your help Meowmix! Rogers is lucky you keep people in the loop.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Ffttttyu
I've been here awhile
I have pre ordered the Samsung Galaxy S8 on April 1st already.
I have not received anything until today when I got an email notifying me of "changes made to my account" but no shipping email.
Is this normal? When will my device ship?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I plan to stick around

Just received an email indicating plan change and showing the charge to my account for my s8+ grey. I checked on my Rogers account and my IMEI is changed. Hope that means my phone delivery is eminant! No notice of shipping though.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hello @Ffttttyu

Yes this is normal as this shows that u are being charged for the device. The device should ship out soon. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @gaidin58

Yes once it shows that, your device is ready to be shipped out. Most likely tomorrow!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

No need to thank me! I am here to help all of you in need! 🙂

Glad you are enjoying ur device!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I plan to stick around

@Ffttttyu yeah same for me, which is why initially, I had also done the preorder to pickup in store.

 

Now that I am just about to go pick it up in store, my account has been changed and the phone charged, which I guess means I am about to receive a phone at home??

 

Is it hard to give any sort of confirmation...I hope that I won't run into trouble tomorrow morning at the store getting the device because of that sudden change to my account 😕 (Assuming we can finally activate them tomorrow morning)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jvenge
I've been here awhile
So before anything, I had to call Rogers to fix a problem with my account.

Now after it was all said and done I asked for any info they may have. Apparently the problem is stemming from the devices official release date being the 21st. According to the manager I spoke with everything was fine until today where it decided to disappear off their sales systems. He seems to think it may not even be fixed tomorrow but advised to call in before coming in to store

I don't know how that can be accurate considering some people were able to buy it outright, but their claim was they weren't even able to pull it up on their registers

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

What we really need is to crowdsource you a thank you gift @meowmix  .   We should you get you a Midas Champagne bottle (40 Litres)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

katejs657
I've been here awhile

Looks like I've missed a lot of drama. Sorry to everyone whose phone arrived at store but were unable to pick it up due to the "unknown error." That must suck. I decided to give myself a break from the multiple headaches Rogers has caused me over the last week and a half and enjoyed the holidays in somewhat peace and quiet.

 

I reserved the S8 Plus in Orchid Grey and believe I am currently #188 in line. My status is still Open. I have to wait a little longer for my phone. I don't expect it'll come until some time next week (if then) which works b/c of the issues I've had with Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Thanks! The Samsung software update is ready to update and take away the Bixby remap. Think I'll avoid that update for a while.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around

so much for being #1 on the reservation! I was just told that I can't get my phone until MAYBE tomorrow. That's still a maybe but I'm gonna drop by again anyways whether it's ready for pick up or not

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@tierackk

 

Especially considering that bixby isnt even available at launch hahah! way to go samsung

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

Haha i seen that too!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Haha no i do not need anything 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Meowmix

 

Yes you do need something! its called a samsung s8+!