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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Avimergui86
I plan to stick around

I'm sorry to hear about the troubles in store.

 

I have an update as of today for anyone asking my orders made online (as I mentioned earlier in this thread , that I'd report back once I heard anything). Looks like I was officially build for the phone today so I expect to receive tomorrow or Wednesday.

 

This is for the S8+ 64GB in Black.

 

Thanks ,

 

Avi M

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
okay, 3 hours later and we're still at the same problem. 2 1/2 more hours before I go to the store! let's go rogers!

@RNEric rogers should just give the $25 credit to all those who were promised to pick up in store today or at least waive the connection fee. I'd be ok with that

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RNEric

I can not complain as my plan alone and the credits i am getting are worth it but at the end i would like to see what they offer everyone. The customers should NOT have to call in and deal with the reps over the phone to get something that Rogers did.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix

As you know you get a different response from every rep you speak to. I suggest everyone check back tomorrow rather than start calling in repeatedly. 

In dealing with Rogers trying to pre-order my phone I spoke with 8 agents in 2 hours and got 8 different responses.  The best was when they claimed to have waived my device balance, turns out the two agents I spoke to on the matter had two different ideas of "waived". 

My point is, rather than be misinformed just wait and see. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Exactly. They should offer that price taken off of the device price at the store instread.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

I will call the store tomorrow and see what is going on. I work 6am till 1:30pm ( Short shift lol) so i can pass by tomorrow after work and see.

I usually just speak to the Office of the President and deal with them directly. This way no mess ups with the reps over the phone happen.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around
@Meowmix

I have a feeling that's wishful thinking lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

It is but at the end of the day. The ball is on Rogers court. They need to do the right thing here.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix Office of the who now!?!?!

Dare I ask how in blue blazes you got that number?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

If you have any issues that need to be resolved, u can speak to a manager and if the manager does not resolve them, u ask to speak to the Office of the president.

In my case, i have a rep from that office that i deal with directly and in that matter, its very useful as in the end i do not get the wrong info and is very helpful.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Remind me not to upset you @Meowmix or my phone will be cut o

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

LOL no i will never do that to you guys haha 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I plan to stick around

So is there still an issue with the S8+ in Grey? I believe my (business line) #7 in queue S8+ in Grey is still "In Progress" or whatever for the shipped directly to my house option.

 

It seems like the ship direct option was better, but is there production issues with the Grey +?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I plan to stick around

Ugh looks like its really impossible today.  Will try again tomorrow.  Rogers or Samsung Store, whichever calls me tomorrow first gets my money.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Redefined

At this point i do not know what is going on. With issues that their system are having with registering the IMEI to the accounts, i would not put it past them that this is one reason why they have not shipped out the other phones.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I plan to stick around

@Meowmix wrote:
Hello @Redefined

At this point i do not know what is going on. With issues that their system are having with registering the IMEI to the accounts, i would not put it past them that this is one reason why they have not shipped out the other phones.

But haven't they shipped (direct) some of the black devies today? Didn't some members on here state they've received their devices?

 

I am just worried I won't be getting my Grey S8+ for like a week 😕

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I plan to stick around

Funny..

 

Got my call over the weekend that the device was ready for pick up in store. Walked in today to find out it's a no go on purchasing it.

 

Then I literally just got an email now saying the device has shipped lol. Meanwhile, it's already been sitting in the store waiting.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gregole

I will heading to the store tomorrow after work and see what can happen. Thankfully they are giving me the Blue Jays sweater ( which is going to my girl friend lol) That is a in store promotion only though.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

They may have an issue with only some of the phones.. as in they probably had issues uploading some of the IMEI numbers. 

With that in mind, it is better to halt further delivery of the phones than to have hoards of ticked off people showing up at Rogers stores across the country. Could you imagine what would happen at Apple stores if the lines of people were told to wait 24 hours due to a technical malfunction? Lynch mob anyone?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

Yeah they do that sometimes. Screws up the system lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Redefined

They most likely paused the shipping due to the issues and resume tomorrow unless they start shipping them tonight out again.