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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @AccordXTC and @enigma4321

It's my girlfriends and she doesn't need it or want it. Plus the outside and bad enough on the back and it lags. No one will pay more then $150 for it anyways. So for me it's not a big deal...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

Unfortunately I haven't seen or heard anything for them. Only store credits for trade ins

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Simin43

Sadly no. It's not one of the phones for the promotion

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys

Here is some info

" Update 17/04/17: MobileSyrup has obtained an internal document regarding the situation, which states: “The Samsung Galaxy devices S8 and S8 + are not added to the system for sales. Last week, the Samsung Galaxy devices S8 and S8 + for customers who pre-ordered or reserved began to be shipped in store. As we have previously announced, customers were able to recover their pre-ordered or reserved unit as of April 17th. However, due to a system problem, the devices do not appear in the system for sales.”

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

G_Money
I plan to stick around

Just saw that update on MobileSyrup - I'm not really sure what it tells us? "FYI - we told people they could come get their phones on the 17th, but they can't." There's no path forward or proposed solution. Not even a timeframe.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @G_Money

Rogers should be doing something nice to their customers for this mess.. enough ts been happening for years.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I plan to stick around

@Meowmix wrote:
Hello @G_Money

Rogers should be doing something nice to their customers for this mess.. enough ts been happening for years.


That's what I'm saying. I can't imagine how mad those people are that sold off their old phones because they expected to get theirs today. Some kind of compensation should be considered, even if it's small.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Just left the rogers pickup store and they have the phone but can't sell it. They called the central and said to come back tomorrow. Oh well

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wonderbyrd
I plan to stick around

@Meowmix I messaged Rogers on Facebook.  All they are saying: We don't have an update with the issue at this time. We do hope that we can get an update as soon as possible for our customers so that they can enjoy the new device and its features! Again, we apologize for the inconvenience! -Chris

 

I love bs answers.  I asked him what they will do to make their customers happy again, that is what they said to me. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wonderbyrd

They can't say much unless they get told what to say. It's all scripted to them. So sadly they get told to say what they are told to say.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

Well I do hope tomorrow we see what they can do and or offer us..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I plan to stick around

@Meowmix wrote:
Hello @wonderbyrd

They can't say much unless they get told what to say. It's all scripted to them. So sadly they get told to say what they are told to say.

yeah.. just visit PR folks at your company :)) they only do what they are told

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Drinkwater

Yes we all have experienced this since this morning and even Movilesyrup posted this too. Something is going on

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Neonridr
I plan to stick around

As an update for those who are wondering, the phone works fine as far as I can tell.  Just migrating over my apps from my S6 to my S8.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

Are you planning to or are able to remap the bixby button? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
Stopped in at the Kitchener store in Fairview park mall. They have it but like everyone else, they can't process it. Took my number and will call once it's ready. Oh well, not that big a deal but someone screwed up big time.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Agreed. Someone did mess up big time and we should get more clear info instead of this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
@Meowmix

The guy showed me the message on the Rogers system screen. It says "the issue is unknown but multiple teams are working on a resolution". So, nobody knows what the problem is.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@wpd1

 

gotta love it! "our techs are on it" bs lol

 

"Have you tried rebooting" 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Yes so did the lady at my location. Seems like this isnt a unknown issue but its a known issue they want to take their time on. I really doubt its a " unknown " issue... They always have to make some excuse to make it look like something happened they do not know of lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @wpd1

Yes so did the lady at my location. Seems like this isnt a unknown issue but its a known issue they want to take their time on. I really doubt its a " unknown " issue... They always have to make some excuse to make it look like something happened they do not know of lol.


Perhaps they are stalling while they await further deliveries of the phones? Why fix it multiple times when you can fix it once!