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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

I was told the same. Most likely tomorrow but maybe tonight.

Its frustrating to know this is happening and Rogers isn't doing anything other then telling us to wait lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @johentie

That was removed April 12th..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around

@enigma4321 wrote:

@sk8one

 

they will automatically credit it on your next bill and if the phone is at the store, then its already been done. You should have received an email concerning this as well ( i did, once the device shipped)


Ok awesome!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

the store that currently has my phone closes at 9:00PM tonight. I really hope the system issue will be resolved by then!! 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AnonymousUser
I'm a Senior Contributor

I received a call on Saturday from my Rogers (corp) store to pick my S8 reservation up today.

Will have to do so after work tonight...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@mparizeau

 

Same here! but if the issue isnt fixed before 5, i bet it will be tomorrow anyways.. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
Yes and at the end of the day they still get our business. For now anyways. I'll call the store around 6. On a side note Samsung just released an OTA update that removes the ability to remap the Bixby button😥.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@AnonymousUser

 

Good luck, activations arent working anyways so i wouldnt go unless others confirm its working

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@tierackk

 

so in other words, we get a completely pointless button on the side that cannot be remapped and doesnt have bixby in the first place! (not available at release)

 

This is just adding up...way to go samsung (and rogers for activations). They royaly messed up with the note 7, yes they fixed the issue in a way but they should be doing more i personally think. And theres no way im gonna put up with an iphone or another phone at this point. Maybe not till the new Pixels..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
...and I just read 100+ messages since my last post just to know if anyone has received their phone. yet all I'm reading are problems with rogers activation. not giving up hope yet. rogers has 5 1/2 hours to fix the issue before I go pick mine up at 6 PM.. lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AnonymousUser
I'm a Senior Contributor

@enigma4321

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
@cez

I am in the same hope-boat lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hhh0505
I Plan to Stick Around
I would suggest to go tomorrow , I already went today and waited 1 hr and left.

The store just called me back and told me they will be adding all the IMEI overnight so they'll be ready for tomorrow. He told me today is a for sure no.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Honestly we can all wait until tomorrow If that's the case. I wish we can get it tonight and or today but I doubt it 😞

Atleast we know they are at the store lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jonathan3440
I Plan to Stick Around
Hey!

Update on my order. Says it's out for delivery as of 1:17pm so I'm assuming it should get here by the end of today which is super exciting. Just to reiterate, I ordered the S8+ Orchid Grey, I live in Pickering Ontario and preorder date was March 31st. Shipment coming through a courier known as QMS. Let you guys know when it arrives!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jonathan3440

Very nice! QMS is a good company! I got my iPad Air 2 Cellular from Rogers and a driver from QMS texted me and called me on his way!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jvenge
I've Been Here Awhile

 

@AnonymousUser

Let me know how it goes for you, I'm getting mine outright too.

Not sure if I'll be seeing the same problem or not

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I Plan to Stick Around

So this is interesting news for people that ordered Ship to Me, I just checked my account on My Rogers site, and the line I upgraded now has a new IMEI associated with it under "Manage My Device" section. It has no device image and the says "Samsung" and the new IMEI number, my previous phone on this line was an iPhone 7. So I'm guessing this means they have actually scanned a phone and assocated it with my account, hoping the next step is shipping and the whitelist issue should fix itself overnight. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jkennedy1
I Plan to Stick Around

Okay, the problem is not the waiting until tomorrow. Lets be honest nobody is going to substantially suffer by waiting an extra day.

 

My problem is the lack of communication here between 2 multi billion dollar companies and their paying customers.

 

I would love to have some sort of an offical rogers or samsung announcement on the issue instead of just giving us the run around....Every....Single....Launch day.....

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ghammer80

That makes no sense then. If yours is showing the IMEI number and they can activate it, then how come the stores can't? This is very odd.


Happy u will get urs though!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jkennedy1

Oh believe me i would like to know as well what's going on here. Seems like the ones that did the ship to home have theirs scanned and the IMEI number added but the stores can't. Different systems but it's the same result in the end. Something fishy is going on.