cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
What the?!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

Sometimes hard to believe people.. (and im far from a pessimist

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@RAwhite1987

 

"What the?!" to what lol!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Chefdaddy
I've Been Here Awhile
There saying the system won't let them
Call customer service to hear there answer

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
@enigma4321 to the rep saying phones released on the 21st

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@RAwhite1987

 

Thats just cause they dont want to deal with dozens of people calling all the time asking if its fixed. 

 

They are full of it

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tcat7
I've Been Here Awhile

I was at the Fido store at 11am, picking up my reserved S8, when they got the email saying the phones could not be released today as per Samsung. They tried anyway but they're just not available in their system.

This was as they were just about to start calling people to come pick up their reserved phones.

Went to Bell and Rogers in the same mall, same issue.

Yet the Samsung Store had a line-up of about 20 people getting theirs no problem.

Not cool Samsung, not cool.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

FAIL!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tcat7

If that's the case, I might just go with LG or back to the iPhone. If Samsung can sell them to their customers today, why can't the carriers when they promised?. Sadly Samsung has lost their minds.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
This explains the delay in shipping out phones.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

Yup seems like it.. sold my LG G6 this morning.. lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I Plan to Stick Around

Wait, Samsung store is releasing their phone today too not on the 21st?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
So I called Rogers to see if they had any more info. The rep wasn't aware of any issues. He looked through any reported notes and then found them all. He said it could take up to 4 hours but will most likely be tomorrow.

Oh well

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Gregole

 

Yup seems like it

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Gregole

Yup. I called and asked. Whoever pre ordered the phones from the Samsung store, got then today.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I Plan to Stick Around

Well well suprise suprise, I guess it was a good idea to have preordered from samsung store too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around

Called my store today and was told that I could pick up my S8 black tomorrow. I'm guessing it's because of all of this shenanigans with the system. Regardless, I cancelled it as I reserved the Plus black instead under my second line. I'm still at an open queue at #211. To be honest, I'm in no rush as I won't even open it yet anyway as I'm waiting for my cases to come.

 

So since I cancelled the S8, how do I get my fee back again? Will Rogers know automatically that I didn't pick it up and that I cancelled it?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tcat7
I've Been Here Awhile

Tempted also but too invested in Samsung already with an S7, Gear S3 and Gear VR.

And frankly it's still a much better phone than the G6.

Just gonna have to suck it up unfortunately.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@sk8one

 

they will automatically credit it on your next bill and if the phone is at the store, then its already been done. You should have received an email concerning this as well ( i did, once the device shipped)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around
for anyone that has done this before... it's expected ... it seems they can never get it right with launches... this happened with the Note 4, 5 7 and S6...

and of course samsung stores would be able to give them out.. there's no carrier to deal with...

i'll be waiting a while....

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around
and they removed the April 17th pick up date on their main website....