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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@italianfitguy

 

wrong info about life? thats my assumption 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

xxm00
I Plan to Stick Around

Can't make the call until later today, but i'm #100 and my status is still at "OPEN" for the orchid grey s8+ :S
Is there a chance that the store already received it?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Believe me so am i. Actually this might be my last contract I sign with them ( if my mind is still there to do it). Enough with all the problems. Rogers should have fixed this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix @italianfitguy

 

Ya that makes no sense that the Rep would say only releasing on friday. .

 

Gotta love unknowledged employees eh

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jkennedy1
I Plan to Stick Around

I feel like this system outage happens every single time I preorder a samsung device..... they need to straight up put in the device reservation page for samsung reservations that you WILL NOT be able to pickup your device on launch day due to system outages.

 

Also for those of us that this has happened to repetively I feel we are over due for a bill credit.

 

Or Telus has that cool 500$ offer going on right now......... but no walk in S8+ till Friday... ;/

 

We need solutions! !

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @xxm00

Try on UPS under references put ur number and see if that will show anything.

If it's still in OPEN statues I doubt they sent them out without changing.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jkennedy1

Unfortunately that promotion with Telus ended April 15th. Unless some stores are letting it to.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I went to rogers store said cant get til tomorrow and phones not even at store yet. They have none at all even though mine was shipped last week to them. i ordered s7 thursday and got good friday shipped to me at my door. did anyone getting tracking number? cause i never did.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

Issue is who else would we go with.. and here in Q-esti-uebec we are very limited on choice 😞 and i definitely dont want to go with the other big ones.. 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

That is true. Rogers owns 3 small ones and the rest are owned by Telus or Bell. The only thing is freedom but even then their service isn't that good lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

barbas
I Plan to Stick Around

@enigma4321 If not Rogers where we go? Bell? same thing.., we need more carriers to deal with, that way the market will be more competitive , more options Better prices and plans.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Yep, but at least i know its there. My status still shows in progress so i was concerned about that. If I get it today or friday is fine with me.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @X_x__SnAkE__x_X

No one did. The tracking numbers have been removed. Although u they should have updated their page, they stopped sending them out to us.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

I would love to give freedom a shot.. but alas, not in quebec of course! I have such a love / hate relationship for where i grew up and things like this lean me to the hate side 😛 lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@barbas

 

thats just it, we are almost stuck cause the deals arent really any better elsewhere, and even if it were cheaper, we'd be limited elsewhere i bet

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Dont. They have had many issues and where I work and live, barely any service lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@italianfitguy

 

I think we all need is some patience with this 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

thats good to know, must be like public mobile i bet

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321 @italianfitguy

Patience! Remember we never had this when I was a kid or my parents lol. They always had to wait haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

I agree, its very different now a days isnt it 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

It is honestly. I remember when I was a kid and had my first Samsung flip phone I went crazy but realized it's just a phone lol. Now we are going crazy of when we will get it and service being down haha.