cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Xistalikin

As i said before. This is a Canada wide issue. Not location based. Someone forgot at the head office to whitelist all the S8 and S8 Plus devices causing this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

Yeah that is true as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wonderbyrd
I Plan to Stick Around
I just called my rogers plus location here in Winnipeg to see if the issue is happening here. They said there is no issue. I guess I'll make the trip there and see if they were telling the truth. Fingers crossed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wonderbyrd

Hopefully you do not go for nothing.. I called again and the same issue is happening

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around

@wonderbyrd wrote:
I just called my rogers plus location here in Winnipeg to see if the issue is happening here. They said there is no issue. I guess I'll make the trip there and see if they were telling the truth. Fingers crossed.

DONT go. Just called again. the issue has not been fixed

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Agreed. I called literally 12 stores and 2 in Oshawa and they said the same.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

I have never been so impatient for a phone before Smiley Embarassed

 

It's worse to know that it's right there in the store just waiting for the system to unlock!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wonderbyrd
I Plan to Stick Around
Boo. I guess I'll play zelda for a but then. I honestly don't think they knew what they were talking about. The girl seemed confused when I asked her about it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wonderbyrd
I Plan to Stick Around
Has Rogers said anything on social media about the issue?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around
Here in Winnipeg rogers rep pushing it through manually paper contract ect he will push it through when system is back up... Props to Rogers in kp much appreciated and a free case

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @wonderbyrd

It hasn't been emailed to the stores yet. The reps find out when they try to scan the device in and add the IMEI number. Then they call and get told that the devices aren't whitelisted to be added. They should have done this a couple of days ago and not last minute. Making everyone wait and upset.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mparizeau

Agreed! I won't even open mine u til I get home when I do finally get it lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

@Meowmix you can use this time to fully charge the device I guess XD

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jvenge
I've Been Here Awhile
Called my store give or take 10 minutes ago, same issue but it seems an email has been sent out.

At least according to my rep, he advised me to try coming in around 3pm (est) but would advise me if ready sooner

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jvenge

That is correct. Should have updated my post. The stores just received emails regarding this issue and we're told it could take a couple of hours. It could less though. Who knows.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@ex-28

 

If only all rogers were that nice. most dont want to go to that trouble, even though they are making afree commission out of this! Its not like i went to the store and the sales rep worked for the sale lol the least they could do is help us out!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ex-28

Thats good but down here they are no longer doing that and aren't supposed too.

Atleast u got a case for it..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

Ya i thought they werent supposed to do paperwork anymore.. was wondering about that. 

 

@ex-28

 

Small store?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

That is correct. All Rogers corporate stores are told not to use manual papers anymore and do it via the system. Doing it manual paper could bring problems down the road and missing payments.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hhh0505
I Plan to Stick Around
I'm at a rogers store now in Montreal and have the same issue. They sent in a picture of my IMEI and are waiting for it to get it whitelisted I have a complex issues on top of it since I have a buisness account and my phone was shipped to a store that can't handle buisness accounts.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @hhh0505

That is correct. Although sending a picture of the IMEI won't do anything as the store needs to input it and not the back end.