Samsung Galaxy S8 / S8+ Reservation numbers / Questions

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I Plan to Stick Around
Posts: 33

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Has Rogers said anything on social media about the issue?
I Plan to Stick Around
Posts: 20

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Here in Winnipeg rogers rep pushing it through manually paper contract ect he will push it through when system is back up... Props to Rogers in kp much appreciated and a free case
I'm a Trusted Advisor
Posts: 31,991

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @wonderbyrd

It hasn't been emailed to the stores yet. The reps find out when they try to scan the device in and add the IMEI number. Then they call and get told that the devices aren't whitelisted to be added. They should have done this a couple of days ago and not last minute. Making everyone wait and upset.
I'm a Trusted Advisor
Posts: 31,991

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @mparizeau

Agreed! I won't even open mine u til I get home when I do finally get it lol.
I Plan to Stick Around
Posts: 21

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@Meowmix you can use this time to fully charge the device I guess XD

I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Called my store give or take 10 minutes ago, same issue but it seems an email has been sent out.

At least according to my rep, he advised me to try coming in around 3pm (est) but would advise me if ready sooner
I'm a Trusted Advisor
Posts: 31,991

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Jvenge

That is correct. Should have updated my post. The stores just received emails regarding this issue and we're told it could take a couple of hours. It could less though. Who knows.
I Plan to Stick Around
Posts: 296

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@ex-28

 

If only all rogers were that nice. most dont want to go to that trouble, even though they are making afree commission out of this! Its not like i went to the store and the sales rep worked for the sale lol the least they could do is help us out!

I'm a Trusted Advisor
Posts: 31,991

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @ex-28

Thats good but down here they are no longer doing that and aren't supposed too.

Atleast u got a case for it..
I Plan to Stick Around
Posts: 296

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@Meowmix

 

Ya i thought they werent supposed to do paperwork anymore.. was wondering about that. 

 

@ex-28

 

Small store?