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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
He tried to use the usual way. Didn't work. He called his customer support line. They told him they can't do anything on their end. He said he will call me when it's ready. I wasn't going to get mad at this guy. He's a Rogers authorized dealer. Turns out he only got 3 S8's.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk


6 people in my location reserved the S8 but I'm the only one with the S8+ lol. Just waiting for the system to show either it goes through or not.

Also shows 2 S8 devices in gray are at the store for pick up reservations. 2 names lol . Same last name.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
Given all the backend screwups with Rogers. I would not be surprised if all of a sudden 500 Orchid Greys were suddenly found and shipped.

I am thinking they botched the rollout and are not sure of anything anymore especially stock levels.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
Strange. It felt like there would be hoards of people getting this phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

so I called the store to confirm, and they do indeed have received my Orchid Grey S8+ (Even though I was #94 on the customer side, and some people with a lower number reported their hasn't shipped yet )

 

Now I just want to see someone post that the IMEI has been added and phones can be activated!!! Come on Rogers lol!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Honestly it's confusing for them doing this all the time. All launches they have issues

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around
I'm at local mall atm have another 20 min till they open hope they fix it...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

So it is correct. All system are down as the S8 and S8 Plus aren't in the system so unfortunately who ever is going to the store, just call instead. I was told to come back in a couple of hours.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
Just went to Rogers at 10. Had my phone but they can't activate any because the system isn't recognizing the imei. Way to go haha

So let's hope later today it works!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around
Where are you located

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ex-28

This is a Canada wide issue with Rogers. Location isn't anything.

I am in Toronto. I know someone that's km Calgary and had the same issue.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
I am in Montreal

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around

i guess is a result of not having a permanent CEO in place :))

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Xistalikin
I've Been Around

Please help a Samsung S8 Preorder User

 

My local store (Montreal / Desjardin) just called to say that the S8 phones are not activating for them. Can someone please reach out to that store and help them out.

 

I have been waiting so long for this and its heart breaking to be left out of the Preorder Launch.

 

Sincerly,

The guy without an S8 today 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ynwa96
I'm Here A Lot

Have any business customers received shipping confirmation yet? I am #1 in line for a black s8+ but it is still in pre-fulfilment. 

 

Last year, for the s7, I received the phone on the day of the launch, however, I know in years past, business lines had to wait a day or two extra for the phone. I was really hoping this wasn’t the case for the s8 launch. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around

you and many many other people are in the same boat... it sucks. i was at the store at 8 am! wasted so much time over simple issue.. 


@Xistalikin wrote:

Please help a Samsung S8 Preorder User

 

My local store (Montreal / Desjardin) just called to say that the S8 phones are not activating for them. Can someone please reach out to that store and help them out.

 

I have been waiting so long for this and its heart breaking to be left out of the Preorder Launch.

 

Sincerly,

The guy without an S8 today 😞


 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around
Not a local store issue as @Meowmix has mentioned. It is a Canada wide issue

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I Plan to Stick Around

@ynwa96 wrote:

Have any business customers received shipping confirmation yet? I am #1 in line for a black s8+ but it is still in pre-fulfilment. 

 

Last year, for the s7, I received the phone on the day of the launch, however, I know in years past, business lines had to wait a day or two extra for the phone. I was really hoping this wasn’t the case for the s8 launch. 


I'm #4 for the Orchid grey S8+ and have yet to receive any information except I'm #4 out of 174

 

Business side as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

@Xistalikin you are not alone. Nobody's got an activated S8/S8+ in Canada yet. We are still waiting for the IMEI number to be added to the Rogers System.

 

 

I will try going at lunch around 12:00 and let you guys know if it works then or not.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ynwa96

It seems business customers will wait as they ha don't Recieved any for them.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

At least you guys know where you stand. For the people who decided to do the pay now get it shipped faster, we have no way of knowing where we are in the queue.