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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Meowmix

Might I suggest two tin cans and some string? Just as functional and a fraction of the cost

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Really though. 35+ Years ago no one had smartphones and went this crazy for one. Now we are going crazy or upset over not getting a phone at launch lol. Sad but true.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
Back in my day you still had the brick phone not a bricked phone.. badum dum tsss

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Back in the days we never had internet, music players or expensive phones like this lol. I remember father got the first Motorola phone in the car and it was more happy with that then now with his smartphone lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
I recall being in Grade 3 (1995) and not having a phone. Now every 8 year old has one.

Only in a galaxy far far away...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

pixel_xl
I plan to stick around
last time I had issues on launch day for the pixel XL. ended up waiting about 2hrs to get everything sorted out.

hope the system holds this time.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I plan to stick around

i am replacing my Mi Mix.. sadly the phone has very poor software on a great h/w. hoping to keep my S8 longer then 3 months... i have been replacing my phones every 3 months because they just get too old too quickly

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I plan to stick around

@Meowmix wrote:
Hello @Phonepeople

Its sadly the truth. Many reservation threads I have made, more then 90%of the business and corporate customers reservations have waited weeks if not Month to get their phones after launch.

Interesting. 


For my 2 preorders, both came within 5 days or less from launch date.


I guess it's possible, but I would assume those people must be crazy high on the lineup

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
I didn't attack your "man meter". I don't see where Samsung has stated that the phone is "gun metal purple". It appears that some people who choose the orchid gray are becoming a tad sensitive about it and are trying to make it more masculine by adding more rugged nomenclature to it's colour. My point is simple, if someone likes the colour, then own it. Why would you (and perhaps not you as you stated you were just repeating what you read) try to justify the colour with masculine terms like "gun metal" if they weren't worried about what people thought. I don't care what you like, just own it. I'm sure there's all kinds of people, from all walks of life, that find the purple hue appealing.

In the end, Samsung has said they provided both a standard black and a softer variant to appeal to as many people as possible.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Yeah i agree lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pixel_xl

All launches have this issue.. I noticed Rogers doesn't fix their systems for this lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mickey204

Many were in the 20s and lower. So i have seen this man times on the threads made to see and some waited for months as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

A-Wad
I'm here a lot
I just called my Rogers. They have my reserved S8 ready to be picked up right now.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @A-Wad

Make sure their systems are working as many are saying they can't do the upgrade due to the system not allowing the IMEI number to be added.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Just got back from the store. No luck. Same problem with it not being ready in the system. Thanks Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I plan to stick around

so how long the wait till they fix it ?   diidnt you wait at store ? hmmmm

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

That sucks. Why is Rogers always doing this? They will never learn..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ex-28

Could take a couple of hours or a day. Sometimes it takes 2hrs or some take a day.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I plan to stick around

I'm gonna wait 'till anyone announces on here that they managed to activate their device before I bother going to the store

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I plan to stick around

i have to work today , took a few hrs off so i could get my phone . omg....... lol  not fun

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around

@Meowmix Hey, where are you seeing pre-order numbers from Samsung?