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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties

Mine was shipped out on Wednesday and it's at the store at the moment. Black S8+. Many others as well. Only 2 gray S8+ devices seem like they have been shipped out through the reservation.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I Plan to Stick Around
@Mickey204

I like how you have to add ,"gun metal" before saying "purple" to man it up a bit. Not that there's anything wrong with that......

In the end, it's actually a lilac hue that provides some feminitity to appose the very masculine black.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I Plan to Stick Around

Pre-ordered Black S8 April 3, choose ship to me, like a sucker, on an upgrade. Same as everyone else, nothing yet. Also pre-ordered a S8+ directly from Samsung to try and hedge my bets.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Agreed!i did email them about this and let them know it is misleading but it doesn't say anywhere it's guaranteed u will get it before anyone else or at launch. Just says faster. Faster could mean faster then walk ins.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

@Meowmix

 

no no, I am referring to ship-to-me, not store reservation.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties

Ahh okay. No it doesn't seem like anyone has received a email yet for shipment.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ex-28
I Plan to Stick Around

my device shows it was delivered on wensday as well at my local store, leaving shortlly to go pick it up , even tho i never recieved a call it was ready. 

 

i do hope they dont have problems as previous posted said  that imei's are apearing in the rogers system.

store opends in 90 min .

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ghammer80

Some have the #19,000 and have yet Recieved any shipment email either straight from Samsung.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ex-28

Called some Rogers stores which are open and they said the same as well. So seems to be a pretty huge system issue. Someone forgot to whitelist the devices to be added.

Hopefully that gets fixed asap.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

A-Wad
I'm Here A Lot
I reserved a phone and I also did a device upgrade. However, when I did the upgrade my confirmation was all messed up and I can't check if it went through properly. I have received zero information about if it has been mailed to me or not.

I am already being charged for the upgrade when I have no phone (dumbest thing ever) but I accept it.

My reservation was shipped, I will be calling at 10 to check if it's in. I will be going to the store and picking it up if it is. Then I will simply cancel my shipped phone in store or over the phone.

I'm not waiting longer for a device I'm paying for. I will still get the stupid Samsung Galaxy headset and I don't see myself losing the VISA Pre-paid card either since it is account linked.

Let me know any new info you guys get.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
@Meowmix

The rogers preorders are up to #19000?!?!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix Have you found out any more information from your sources on what's happening at the warehouses?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I Plan to Stick Around

 


@wpd1 wrote:
@Mickey204

I like how you have to add ,"gun metal" before saying "purple" to man it up a bit. Not that there's anything wrong with that......

In the end, it's actually a lilac hue that provides some feminitity to appose the very masculine black.

Just relaying what tech reviewers said. 

Every phone I've ever gotten has been black, and seeing as how it's always in a case, I opted to try a different color after how many tech sites (majority having male reviewers) loved the Orchid grey.

 

Could care less if you actually judge how "manly" someone is by a color covered by a case. It just shows how low your thought process is on the human totem pole. lol

 

It's a phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
it's the 17th! anyone lucky enough to get their phone yet?
still @ work and won't get my barney coloured phone til after 6

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jkennedy1
I Plan to Stick Around

T Minus 20 minutes to pickup time WOOP WOOOO!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Phonepeople
I Plan to Stick Around

@Mickey204 

I am in the same boat.  However, I have a few phones ordered with different dates. All including the black ones have not moved since the order. Hopefully, I get the devices before last date for completing the order for the Gear VR.

I also ordered direct from Samsung within the hour of the site opening but canceled because I wanted to get the discounted price.

 

I am sure business user with an Orchid grey s8+ will be last in line. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

No lol. That's for Samsung pre orders on their site.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I Plan to Stick Around

@Phonepeople wrote:

@Mickey204 

I am in the same boat.  However, I have a few phones ordered with different dates. All including the black ones have not moved since the order. Hopefully, I get the devices before last date for completing the order for the Gear VR.

I also ordered direct from Samsung within the hour of the site opening but canceled because I wanted to get the discounted price.

 

I am sure business user with an Orchid grey s8+ will be last in line. 


Yea I think I prepared for that reality a while back haha.


Guess we'll just wait and see, I'll let everyone know if/when my status changes.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around
Oh thank god.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hello @cez

" my barney phone " LOL!

I am heading to the store now but they are saying that the IMEI number can't be added as the systems are up yet or someone didn't fully switch them all to white list the new phones.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Phonepeople

Its sadly the truth. Many reservation threads I have made, more then 90%of the business and corporate customers reservations have waited weeks if not Month to get their phones after launch.