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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jonathan3440
I Plan to Stick Around
How do I check the status of my order? I did a device upgrade on March 31st when preorders first went up for the Galaxy s8+ Orchid Grey and got it shipped to my house and used payment option "charge to bill". I didn't get any email confirmations just the final page confirmation. When I select "Hardware Upgrade" on My Rogers I get an error message just saying "Sorry" and then options for call and live chat. I tried live chat the other day and all the guy told me was that it was preordered and to be shipped to my home address but nothing else. I didn't get charged the 40$ reservation fee and my bill still hasn't been charged, no email of confirmation or shipping info as of yet.

*Selected "Hardware Upgrade" over "Device Reservation" because i had to ship to house and charge to bill because I had an outstanding credit and the only option under reservation is to have it sent to a store.

Any help would be greatly appreciated!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jonathan3440

The only other way is calling into Rogers and checking with them. You won't get charged a $40 as that's only for the reservations and not ship home option.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jonathan3440
I Plan to Stick Around
Alright, thanks! Also, didn't know it was orchid grey til after because on day 1 of preorders it just showed up as "Grey" and not orchid grey which has that lilac tint to it. Any chance you know of my options to switch to black?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
The day of reckoning is here😁. Good luck everyone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wkramses
I've Been Here Awhile
Hi @wpd, Thanks for that information. Shows mine shipped to the store Wednesday as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around
bad news guys. Rogers system does not recognize imei of s8! i was unable to pick up this morning. stupidity at its best

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jonathan3440

Unfortunately you can't cancel the pre order at this moment. U can either refuse it when it comes and reorder the black or go to the store and give it to them within the 15 days grace period and see if they have a black one.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

Still patiently waiting. Is it possible for me to get my devie through a store instead of the pre order i did online?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Where are u located? It's 8:57am EST and the stores aren't even open yet. So maybe if the stores open at 10am they will.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

You can try but I'm pretty sure the system shows that u just did a upgrade and it won't let u do another one for another 30 days.

If u did the reservation, then yes u can but lose the bonus items.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around

@Meowmix wrote:
Hello @Mr-Panigale

You can try but I'm pretty sure the system shows that u just did a upgrade and it won't let u do another one for another 30 days.

If u did the reservation, then yes u can but lose the bonus items.

Well i opened a new line with Rogers online and got the phone that way. Would i really lose my pre order bonus as i have already registered on the samsung website?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

I believe so. Plus the stores won't get walk ins until Friday.

Also yes if u just opened a new line and did the upgrade and charged u, then it will not let them do the upgrade again.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around
@Meowmix They have already charged me. Ahhh i guess i just have to master the art of patience (tough for an Aries) LOL.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

Lol sadly yes that will happen. The only reason why it won't work is due to the hardware that has been pre ordered and charged. In order for the store to release one, u will need to return that one first then the store can do it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around
bay and front. its a known issue. don't waste time going to a store. u can't get it till the end of the day

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

I just called that location and a lady told me it can take 3-4hrs as she just got told this not a minute ago. The systems need to update on the back end to reflect this. I wonder what's going on and them doing this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

Pretty disappointed overall with the Ship-to-Me option. Store reservation has been around for some time and seems to be more reliable. Not sure why I thought choosing Ship-to-Me was a good idea tbh...

 

Anyone that gets a shipping notice for this reservation option, PLEASE let us know the details they provide you regarding expected timeline.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mickey204
I Plan to Stick Around

Quick update.

 

As explained prior I'm #4 for the Orchid grey S8+

 

Still no shipping confirmation as of yet.

 

Now I'm on the business side, so it's not surprising to take a bit longer than the other side to get the device.


However when I got my S6 Edge, I got it pretty darn fast, so here's hoping. I'll keep you posted if/when this ships out.

 

It's quite possible with black always being a favorite color, that they knew they had so many blacks, they had the opportunity to allow carriers like Rogers to sell it prior to the 21st. This would only relate to the black model. Of course they won't tell you that it's only in regards to one color as they want as many preorders as possible, and the true release date is the 21st anyway.

 

Makes sense to me. Some who order black get theirs sooner, others wait until the 21st. As long as they start shipping/releasing the grey on the 21st, noone can complain or has a right too.

 

It's business ladies and gentlemen. 

 

OH and whoever was calling the orchid grey a "barney" phone, obviously has not actually seen it. Every tech site has gushed over the Orchid grey, in some light it has a bluish tint, it others a gunmetal purplish hue. They all loved the orchid grey color the most and said it's extremely well done.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around
@MrNineties I feel your pain, we are a victim of marketing. The moment i saw pay now, get it ship faster, i clicked it without doing any research ahah.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mickey204

There is a reason why we called it a barney phone and it was a joke....


Anyways. I agree with you on that. But it's business as u said.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kavkaz
I Plan to Stick Around

paynow option is misleading. it does not mean you will get it faster. in fact you get it AFTER instore pickups are done.

 

anyways.. i had instore pickup. device is in store but i cant pick up because someone didnt bother to whitelist IMEI's for S8's this morning.. so i cant get my phone..