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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Don't think anyone is getting it in store. Looks like it will be 6-8 weeks for the headset to arrive from Samsung. It mentions this on the page.

http://pages.samsung.com/ca/preordergift/English/index.jsp?mkm_rid=8106967620&mkm_mid=seca_final...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JerradR

Oh that's true! You are lucky and they are as well! When I had my promotion with the Note 7, I picked the the Gear Fit 2 and got it within 1.5 week later. Some waited about 2 weeks and some never got it due to the recall.

Again anything can change but I'm sure we will get them

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

Yes that was mentioned by me and other as well.

Telus, Best buy and Samsung ship them to the the customers with the pre orders.

All other carrier have to let their customers know to do the pre order registration form.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Oh no way. I didn't realize other places would get it on launch. Definitely first thing to do after switching on the phone is to finish the order up before stock becomes low and might have to wait longer.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

Indeed so! Seems they got a sweet deal with Samsung and got to do it vs the other carriers are doing it differently.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

Anyone know if we're getting the exynos chipset? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @clr416

Unfortunately no. We are getting the Snapdragon 835. Exynos is in China.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I plan to stick around
Why do you say unfortunately? There is nothing wrong with the Snapdragon 835.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @gaidin58

Well Exynos is more optimized for the S8 and S8+. Also battery life is better on the Exynos models then the Snapdragon ones.

We got the S7 and S7 edge with Exynos last year and I will say all reviewers and everyone who bought it had amazing battery life ( some didn't i seen but many did) and also the device ran faster and more optimized for the OS then the Snapdragon model... It's known Exynos out beats Snapdragon all the time.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Kyleck1990
I plan to stick around
I upgrade to the s8 plus online, chose the option to have it shipped to my home but can't find anything to confirm the s8, just a plan chance email, hopefully it's still in the works of being delivered, ordered on the 9th

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ghammer80
I plan to stick around
Hey @Kyleck1990

I did the same thing, ordered on the 4th and still have zero emails, but confirmed with Rogers it went through. Hoping for a shipment notification tomorrow hopefully receive Tuesday as I'm in Toronto.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I plan to stick around

Fair enough, previous versions of the Snapdragon kind of sucked, but the 835 is very a different chipset from previous versions as it is much more efficient with the10 nm technoiogy and has the Qualcomm Kryo 280 CPU, Qualcomm Adreno 540 GPU, and Qualcomm Hexagon 682 DSPl. It also allows much faster charging.

 

Mind you, I believe your are right, it is still behind the the Exynos 8895 but it's my opinion that Qualcomm has narrowed the gap somewhat so us guys on this side of the pond aren't losing out quite as much.

 

Just some some preliminary battery tests but it's looking not bad:

https://www.youtube.com/watch?v=yMC_zo_Ge3w

https://www.youtube.com/watch?v=X7P5xqKsce4

https://www.youtube.com/watch?v=PPK5OA-Mmz8

 

 

 

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @gaidin58

Oh i know. Just seems that Exynos is a better fit for the Galaxy devices as Samsung usually uses those to test their devices and make sure they run smoothly.

I checked those out and seems good so far! I just hope come tomorrow when I pick mine up, Snapdragon doesn't disappoint me lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kyleck1990

Seems like whoever did the Pay now ship faster option never got a confirmation email but have been told that they are getting the devices. As for when? I hope sometime this week.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

adams85
I've been here awhile
I just went through this, I ordered it on the 30th, got no reservation information just a plan change. Called rogers 8 times, they said since I ordered it online and have a corporate discount code the online order wasn't placed! In the end I had to reorder on the 12th and lost my place in line. I would call if I were you

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @adams85

It makes sense as some orders if they have a corporate account does do that.

You don't get a reservation information. The Pay now ship faster option isn't the same as the reservation page. Two different things.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I plan to stick around

Hi @Kyleck1990 

 

I did the same thing on March 30th and never got any confirmation either. It did change my plan to the one I had selected in the form though.

 

Thankfully, I was also able to do if from the 'Reserve a Device' page, where it worked, and now it's already been shipped to the store! (Grey S8+ Customer side, I was #94)

 

So because of that form I may or may not get a second device shipped to my home..Nobody on the phone/live chat seems to know and the is no way of checking...I guess we'll find out soon.

 

 

EDIT: If ever someone else is also worried of receving a second device, I was told there are two things we can do: 1- We can simply refuse the package at the door, and it will be sent back and we'll get refunded, or 2- if the package gets delivered successfully, we have 15 days to return the device to a store, device box unopen/untampered with of course.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @mparizeau

That is correct as it was said on here as well. You have the option as u said to either refuse the package and gets sent back to the warehouse or keep it but take it to the store the next days unopened and they will reverse everything.

It seems the system failed in many ways and Hopefully it starts getting better!.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

Definitely not getting the device tomorrow. This sucks big time.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

I wish everyone would get it tomorrow but at the same time I wonder what's going on.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@Meowmix wrote:
Hello @Mr-Panigale

I wish everyone would get it tomorrow but at the same time I wonder what's going on.

Are you able to ask your sources for more infomration?